Analytics Report

CommunityOne Builders Help

date: 2026-07-06 to 2026-07-12 (UTC)

Executive Summary

The community remains balanced with neutral sentiment predominating, though recurring questions about tier eligibility and reports of blocked payouts highlight specific friction points.

1

Recurring FreePlus Tier Inquiries

For the third consecutive week, users are seeking clarification on the manual provisioning process for the FreePlus tier, which requires providing a server ID in a specific channel.

2

Withdrawal Payouts Paused

A user reported a critical blocker where the interface displays a 'paused' error during withdrawal attempts, an issue that currently remains unattended by the team.

3

AI Moderation False Positives

The team is refining detection accuracy after users provided evidence of the AI bot incorrectly flagging legitimate messages as scams or DM requests.

4

Stale Free Tier Analytics

Users noted that web dashboard analytics for free accounts have not updated since June 22, which the team clarified is due to updates being discontinued for the free tier.

5

Backend Performance Updates

The team deployed infrastructure changes to improve database performance and stabilize thread publishing for high-volume servers.

Weekly Metrics

Topline comparisons across the completed UTC reporting window.

Metric 8-wk trend This week Prev week 4 wk ago Δ vs prev Δ vs 4w
People Joined 76 55 126 ▲ 38.18% ▼ 39.68%
People Left 57 97 66 ▲ 41.24% ▲ 13.64%
Messages Sent 341 212 312 ▲ 60.85% ▲ 9.29%
People Chatted (excl. moderators) 41 30 45 ▲ 36.67% ▼ 8.89%
New People Chatted 21 18 26 ▲ 16.67% ▼ 19.23%
Hours Spent 3.5 1.8 2.8 ▲ 92.73% ▲ 28.48%
Average Messages per User 3.96 2.88 3.56 ▲ 37.65% ▲ 11.4%
Average Words per Message 11.53 8.1 14.82 ▲ 42.32% ▼ 22.2%
Average Social Reach 1.19 1.11 0.77 ▲ 6.92% ▲ 53.13%
Overall Hype Score 3.86 2.29 3.76 ▲ 68.69% ▲ 2.62%
Overall Quality Score 47.12 35.33 42.27 ▲ 33.37% ▲ 11.49%

Trend shows the last 8 completed UTC weeks (oldest → newest). People Chatted excludes moderators, matching Analytics Growth Stats.

Overall Sentiment

Sentiment Snapshot

High-signal messages only, using the weekly content analytics filter.

Positive: 13
Negative: 12
Neutral: 36

Product-Relevant vs Social

Share of cleaned weekly messages that were product-relevant.

250
Total messages
Product relevant
24.4%
Social / casual
75.6%

Sentiment Breakdown

Sentiment distribution inside the product-relevant set.

61
Product-relevant messages
Positive
21.3%
Negative
19.7%
Neutral
59.0%
What People Are Saying

Issues / Complaints

10 grouped issue messages.

Product Issues

Withdrawal Payouts Showing 'Paused' Error (!urgent)

🟡 Unattended
  • A user reported being unable to withdraw funds, with the interface displaying a 'paused' status message at the top. [1]
  • This issue represents a potential blocker for users attempting to access their earnings or rewards.
  • No immediate team response was visible in the conversation regarding the status of the payout system.
First Voiced 2026-07-06
Resolution Unattended
Users: member17

Stale Analytics Data on Free Tier Dashboards

✅ Attended
  • Users reported that web dashboard analytics have been stuck on June 22 without updating. [1]
  • The team clarified that web dashboard updates have been discontinued for free accounts, suggesting the use of the /stats command instead.
  • Some users expressed confusion over whether new data is gated behind premium features.
First Voiced 2026-07-07
Resolution Attended
Users: noahthesaint (New User)

External Listing Site Ban and Moderation Pricing

Community announcement ✅ Attended
  • The team revealed that Top.gg banned the bot because the CommunityOne server list was viewed as a direct competitor. [1]
  • Staff reaffirmed that moderation services will remain free for all non-commercial servers despite external listing challenges.
  • Users suggested implementing vote-tracking bots and roles to help the server grow independently of external lists.
First Voiced 2026-07-09
Resolution Attended
Users: trustwatch (Recurring User)

Backend Infrastructure Updates for Thread Publishing

Community announcement ✅ Attended
  • Backend changes were deployed to improve database performance and handle thread publishing for large servers. [1]
  • The update is intended to reduce 'slow' behavior previously experienced by community owners.
  • This infrastructure work was part of a weekly update to stabilize bot performance across high-volume environments.
First Voiced 2026-07-09
Resolution Attended
Users: member10 (Recurring User)
Other Product Issues

Bot Security and Listening Behavior

🟡 Unattended
  • A user mentioned tightening security and noted a bot named 'Robo' has 'listening' capabilities that are not yet 'smart'. [1]
Users: member10 (New User)
Other Community Issues

Channel Permission Fix Request

🟡 Unattended
  • A member requested a permissions fix for channel # to prevent regular members from chatting there. [1]
Users: member15 (Recurring User)

Steam Gift Card False Positive

✅ Attended
  • A user reported the bot blocked a message regarding a Steam gift card; the team acknowledged the report for investigation. [1]
Users: member31 (Recurring User)

Spam Gating Access Issues

Community announcement ✅ Attended
  • Staff confirmed a channel was previously gated to control spam but has now been reopened for user access. [1]
Users: member10 (Recurring User)

Buggy Server Panel Removal

✅ Attended
  • A member reported significant bugs with a server panel and stated their intention to remove it entirely. [1]
Users: member26 (Recurring User)
What People Are Saying

Feedback

3 grouped feedback messages.

Product Feedback

AI Moderation Misfire and Detection Improvements

Community announcement ✅ Attended
  • Users provided specific examples where the AI moderation bot incorrectly flagged messages as DM requests or scams. [1] [2]
  • The team acknowledged these rare misfires as valuable data and is implementing tweaks to improve detection accuracy.
  • One user temporarily disabled the feature until the detection of random messages is refined.
First Voiced 2026-07-08
Resolution Attended
Users: trustwatch (Recurring User)

Planned Category-Level Whitelisting for Ticket Channels

Community announcement ✅ Attended
  • The team announced an upcoming feature to allow whitelisting of channels based on their parent category. [1]
  • This update aims to simplify management for servers with numerous ticket-related channels.
  • The change was prompted by community feedback regarding the current individual channel whitelisting process.
First Voiced 2026-07-10
Resolution Attended
Users: member10 (Recurring User)
Other Community Feedback

Informal Release Approach

Community announcement ✅ Attended
  • Staff noted an informal 'push and hope' release style that relies heavily on immediate community feedback and user opinions to drive decisions. [1]
Users: member10 (Recurring User)
What People Are Saying

General Query

13 grouped question messages.

Product Queries
Recurring (3w) ✅ Attended
  • Multiple users inquired about how to obtain the 'FreePlus' tier, specifically asking if joining the Discord or completing a survey qualifies them. [1] [2] [3] [4] [5]
  • The team clarified that users must provide their Server ID in a specific channel to have the tier manually provisioned by staff.
  • Staff confirmed that the FreePlus tier is permanent once granted to a server.
Users: member25 (Recurring User), trustwatch (New User), hypebuilder (New User), member28, member30 (New User)

Moderation Scope and Pricing Clarification

✅ Attended
  • Users sought to understand if the moderation tool is always free for verified servers and what specific content it targets. [1] [2]
  • The team clarified that moderation focuses on money-related scams and spam rather than just flagging all crypto-related keywords.
  • Staff confirmed that the service remains free for non-commercial use cases.
Users: member25 (Recurring User), member31 (Recurring User)

Server Listing Permissions and Content Publishing

Community announcement ✅ Attended
  • A member flagged concerns that the server listing page appears to ask for permission to publish user content. [1]
  • The user was seeking clarification on what data is actually being shared or published on the listing site.
  • Staff requested server and channel IDs to inspect the backend settings and provide a specific explanation.
Users: member10 (Recurring User)
Other Product Queries

No additional product query items.

Other Community Queries

Spam Bot Behavior Query

Community announcement ✅ Attended
  • A team member asked for clarification on whether spam bots typically just join servers or if they also actively send messages. [1]
Users: member10 (Recurring User)

Website Target Audience

Community announcement ✅ Attended
  • Staff questioned whether the website is intended for existing members' updates or as a tool to attract new members from the internet. [1]
Users: member10 (Recurring User)

Developer Discussion Education

Community announcement 🟡 Unattended
  • The team noted the lack of a 'dev' role and plans to educate members on using specific channels for technical discussions. [1]
Users: member25 (Recurring User)

DM vs Public Ask Guidance

✅ Attended
  • A member asked for guidance on whether their specific inquiry should be handled via DM or in a public channel. [1]
Users: member31 (Recurring User)

Beta Testing Program Status

Community announcement 🟡 Unattended
  • Staff announced there is no official beta program and users should monitor the announcements channel for new feature pushes. [1]
Users: member10 (Recurring User)

Leaderboard Reward Clarification

🟡 Unattended
  • A member asked for details on what the top-ranked player on the leaderboard receives and how winners are announced. [1]
Users: devmiks
What People Are Saying

Potential Marketing Ideas

2 grouped marketing-signal messages.

Product Marketing Ideas

Server Review and Rating Feature for Listings

  • A user suggested adding a star-rating and review system for server listings, noting a lack of high-quality alternatives to Disboard. [1]
  • This presents a marketing opportunity to position the platform as a more transparent and community-vetted discovery tool.
  • The team expressed interest in discussing multi-factor ratings (e.g., rating by category) to differentiate the service.
Users: maxmaro. (Recurring User)
Other Product Marketing Ideas

No additional product marketing ideas.

Community Marketing Ideas

Educational Onboarding as a Growth Hook

  • Staff highlighted the learning value of the server for prospective owners, suggesting that 'learning how to grow' is a primary draw. [1]
  • Marketing could lean into the 'Discord Expert' angle, using the help channels as a lead magnet for the bot's more advanced features.
  • The endorsement of specific learning channels suggests a content-led growth strategy for new server owners.
Users: member25 (Recurring User)
Valuable Users

Contributor Snapshot

Most active contributors among product-relevant messages, plus meaningful new users.

Top Contributors
Member User Type Valuable This Week Messages All Time Time Spent Days Active
#1 member31 Recurring User 14 352 4h 37m 40
#2 member10 Recurring User 12 15207 150h 42m 722
#3 trustwatch Recurring User 6 6663 93h 41m 523
#4 member25 Recurring User 5 3933 51h 50m 455
#5 member10 New User 4 76 1h 15m 10

Meaningful New Users

Member User Type Valuable This Week Messages All Time Time Spent Days Active
member10 New User 4 76 1h 15m 10
noahthesaint New User 3 4 4m 1
balvalat New User 2 67 52m 6
member30 New User 1 2 1m 1
hypebuilder New User 1 1 1m 1
Overall Sentiment

Sentiment Examples

Positive and negative examples from the product-relevant message set.

Positive Examples

@everyone Quick update on what's been cooking this week: 1️⃣ We've made some backend infrastructure changes to handle thread publishing for a number of large servers. This includes database optimizations. Everyone sho...

member10 · 2026-07-09

@member @member my bad for pinging if u see its arcade. what i noticed LUCKILY second picture didnt get blocked, when they talk about games, so it is good. I wanted to share a bit. because...

member31 · 2026-07-11

Star rating + review. Maybe could have different categories to rate the server in too, so that the star rating is determined on multiple factors. Bringing this up, because there's no good server review ingsites.

member11 · 2026-07-07

Hey, @member, so today I realize that there's hardly any places online where you can review servers. Only Disboard and Top.gg does that I think. Would be a nice feature to add on here.

member11 · 2026-07-06

Noworry glad i could test some features out. I was lazy before but got time now I needed to mix YAGBP-custom commands Wick bot, etc to mix with Communityone moderation tool🤣 otherwise they clash

member31 · 2026-07-09

Yeah, what I tried to convey is that if I look at that message I can see how the AI could have made that mistake. We will be making some tweaks to improve the detection. This is good feedback!

trustwatch · 2026-07-09

You can learn a bunch here specially if you're thinking of owning your own discord server in the future. <#> is quite helpful

member25 · 2026-07-06
Negative Examples

so this is porbably something that we can do better. i am cc @member here and also making a git issue on our end - when you allow us to public content on our forums. we get explicit consent from both you...

member10 · 2026-07-09

guys, I'm having the same issue. I tried reading the whole thread and I'm not sure I understood everything. My analytics data is stuck on June 22 and I can only get new data by unlocking premium features. I am underst...

noahthesaint · 2026-07-07

I am working on my mobile i can't integrate cms services so i always need to deploy whole website at once and i dont know if will effect our seo progress or not With fear i'm not deploying new updates frequently Umm.....

member29 · 2026-07-07

Honestly i was trying to attract other new members at first but i find it hard..like i don't have clear vision how should i market ourselves So I'm trying to make the template first with a basic info using our server...

member29 · 2026-07-07

I'm on the free tier, would /stats only give me the latest data? I quite liked being able to have this view, so I could follow how certain posts we did affected engagement on that specific day):

noahthesaint · 2026-07-07

so when i typed ''$'' with this text. it blocked it. when i remove the $, it doesnt block it. But when i add ''money'' it blocks it

member31 · 2026-07-08

We were on top.gg but they banned us because they said our server list is a direct competitor to them.

trustwatch · 2026-07-09
Sample report with anonymized community data. Usernames shown are fictional placeholders; Discord IDs and message links have been removed.