just a reminder of this ^ we will not respond to any direct messages via Discord - We want you to receive the very best support and via live chat you will always get to the first available member of our team.
@Client
Due to recent events involving a friend’s acquaintance’s discord account being hacked, we’re implementing some further security measures effective immediately.
What changes are being made?
Any Support Messages sent to OctaWeb Staff over Discord will be ignored.
Please seek support via official channels - e.g. our Help Guides, Live Chat or Telephone.
We’re removing Discord Login/Signup functionality on the Client Portal from 15/04/2025 from 6PM.
We ask that all customers currently using Discord to login to their accounts to confirm which email address they’re using. If you do not know your password, request a password reset for your next login.
Removing Discord Notifications:
Right now, clients receive a discord message from our Client Portal bot with any account updates, invoices etc. Again, from 15/04/2025, this bot will be taken offline and you will no longer receive these notifications. We recommend ensuring you have access to your email as any future notifications will be sent through this method.
Two Factor Authentication:
Going forward, two-factor authentication will be mandatory for your client portal account. Please set this up as soon as possible. Require support with this? Let us know.
These changes ensure complete security on your online account.
Thank you for your understanding.
The OctaWeb Team
https://tenor.com/view/minions-gif-14633278036937148468
](https://media.tenor.com/yxPY2BsqCDQAAAAe/minions.png)
It has been 2 years since we launched our @VPS Services 👀
Use code: VPSBirthday for 20% off VPS Plans for the next 7 days!
@Offers Ping
@Client
Adding Funds
We've noticed an increase in clients contacting us regarding adding funds to your client account. Please note that we’ve covered this extensively in our help guides.
Don't forget - switching your billing to yearly means you will get 2 months free! Simply reach out to us and we can get this organised! (You will pay for 10 months and get 2 months absolutely free!)
⚠️ Friendly Reminder
Invoices that remain overdue for 14 days will result in automatic service termination, in line with our Terms of Service - all data is deleted and unrecoverable. If you're experiencing difficulties, please don't hesitate to contact our support team—we're here to help!
Price Freeze Announcement
While many sectors are introducing price increases this April, we’re proud to announce that we’ve frozen our prices for another year! We truly value your trust and loyalty. For advice on managing costs during these challenging times, check out our Cost of Living Advice article.
Thank you for your continued support! 💙
New Blog Post!
https://octaweb.co.uk/introducing-octaweb-for-business-empowering-growth-for-small-and-startup-businesses/
@Visitor
Just a final reminder that we are still looking for businesses to join our VIP Rewards Partnership. By partnering with us, you can boost your online presence while helping us reward our customers for being with us with even more amazing perks.
What is to gain?: • Gain exposure to our extensive client base
- Increase your brand visibility
- Drive more traffic and sales to your business
If you're interested in becoming a part of our VIP rewards partnership program, please apply here.
Offer auto applied for 10% off managed PBX Hosting!
Existing Customers - Please use the VIP Reward to get 20% off! (Auto Applied)
@Offers Ping
After quite some time in the background OctaWeb Connect is now available!
Are you tired of overpaying for call management systems that lack features and flexibility? The good news is that OctaWeb Connect is here to transform your communication experience!
Packed with a multitude of free features, our cost-effective service saves you on average £150 monthly which is a yearly saving of £1800!
And if you purchase a telephone number with us you will get 100 outbound minutes included per month! Also if you are brand new to managing this sort of system you can choose managed or unmanaged plans to suit your needs! - Unmanaged plans coming soon once documentation has been completed
Upgrade your telecommunication systems and save money with OctaWeb!
@Client
In case you have DM's turned off and/or you don't read your emails, please read this following important update.
We have emailed you all to inform of changes to our privacy policy.
What do I need to do?
You can see everything that is changing below. If you're happy with the changes, you don't need to do anything.
What's Happening?
OctaWeb are introducing new products and services over the coming weeks that require us to collect more information under Know your Customer ('KYC') regulations that was originally described in our Privacy Policy. As such, we're updating our Privacy Policy to introduce these changes. Going forward, with our new services, we may request identification documents such as driving license, passport, national ID or residential permit to verify your identity.
When do the Changes Happen?
Our Privacy Policy will be changing from today (21/02/2025) to implement these new changes however this does not affect any services you currently have with us and will only affect new OctaWeb Connect and Domain Services.
How can we help?
As stated, this will only affect purchases of our Connect and Domain Services. If you're happy with the changes, you don't have to do anything. But if you're thinking of cancelling, or making changes to your account, just let us know. We'll be happy to help.
Many Thanks,
The OctaWeb Team
Are you tired of overpaying for call management systems that don't deliver the features and flexibility you need? Look no further! We're excited to announce that OctaWeb Connect, an online call management system designed to cater to businesses and organisations of all sizes will be launching soon!
Why Choose OctaWeb Connect?
- Feature-Rich: OctaWeb Connect comes packed with a multitude of features included totally free of charge to enhance your communication experience.
- **Cost-Effective:** We pride ourselves on offering low-cost services. Our comparison of the top 20 PBX providers shows that OctaWeb Connect will be between £70-150 cheaper per month! That's an annual saving of approximately **£1140**!
- **Transparent Pricing: **We won't charge you for each extension or feature—only the telephone number itself and the talk plan (outbound calls) with 100 minutes included if you purchase the number with us and call recordings.
- **Managed/Unmanaged?** We know that some people would rather not have the hassle of maintaining and updating a telephone system and for a small price we will do this for you! If you are already comfortable with the management of this type of service we will also offer unmanaged plans.
Ready to Save and Enhance Your Communication?
To pre-register your interest in OctaWeb Connect and be among the first to experience our revolutionary service, head to this link.
Don't miss out on this opportunity to upgrade your call management system while saving money!
Our team have been hard at work building some brand new products for our customers! While we can't reveal the details just yet, we can promise that our business customers will be getting some love :eyes:
New Blog Post!
https://octaweb.co.uk/the-role-of-web-hosting-in-e-commerce/
New Blog Post!
https://octaweb.co.uk/the-crucial-role-of-password-security-in-the-hosting-world/
I just want to clear up a few queries and concerns regarding some frequent enquiries we receive.
Discord Support
I want to remind all clients that we do not provide support via Discord DMs. Please do not direct message any team members unless specifically requested by a member of our team. For support, use our live chat facility - this will enable you to reach our first available team member who can assist in resolving your query quickly.
Live Chat Update - Filtering
Our live chat now includes a filter to ensure you have accessed and followed steps in our help articles before reaching out. This helps us maintain high-quality services and keep costs low, passing savings on to you.
Additionally, we cannot provide support for third-party applications. While we try to assist where possible, we are not specialists in all software, and some brands' license conditions prevent us from offering support on their behalf.
Password Security
Lastly, we do not send passwords or password reminders via Discord DM nor do we request passwords via Discord DM. We will never ask for passwords through any method other than our client portal tickets or live chat. We also recommend that you frequently change your VPS password for additional security and do not send this password to anyone else - you are held liable for any action that is taken on your machine as per our terms of service.
Thank you for your understanding and cooperation.
We are thrilled to announce the launch of our cPanel Reseller Hosting Plans! If you've ever dreamed of starting your own website hosting company or manage multiple websites, now's the perfect time.
Ready to dive in? Check out our plans here
Just a reminder that we are still looking for new VIP partners to join us. By partnering with us, you can boost your online presence while helping us reward our clients with even more amazing perks.
What is to gain?: - Gain exposure to our extensive client base
- Increase your brand visibility
- Drive more traffic and sales to your business
If you're interested in becoming a part of our VIP rewards partnership program, please apply here. We are eager to collaborate with businesses that share our commitment to excellence and client satisfaction.
We're buzzing with excitement to let you know that we now offer domain registration services!
It's the perfect time to grab your unique domain and pair it with our user-friendly cPanel hosting. Increase your online presence effortlessly and let us take care of all the technical bits.
Ready to get started? Click the announcement title and secure your domain today!
We are excited to announce that we are looking for new VIP partners to join us. By partnering with us, you can boost your online presence while helping us reward our clients with even more amazing perks.
Our VIP rewards program has already delighted our customers with a variety of rewards, including free cinema tickets, Just Eat vouchers, Gift cards and more!
But we want to offer the very best, and that's where you come in!
What is to gain?: - Gain exposure to our extensive client base
- Increase your brand visibility
- Drive more traffic and sales to your business
If you're interested in becoming a part of our VIP rewards partnership program, please apply here. We are eager to collaborate with businesses that share our commitment to excellence and client satisfaction.
We have some exciting news to share with you. OctaWeb has grown so much that we’ve now transitioned from being Sole Traders to a Limited Company, and we’re officially OctaWeb Limited! This is a big milestone for us, and it shows how far we’ve come together.
With this change, we’ve had to switch to a different type of Business Account, which means our banking details have changed. We kindly ask that if you usually pay us via Bank Transfer, please update your records with our new details - you can find these on your invoice or an email which you should receive shortly.
Thank you so much for your continued support and for being a part of our journey. If you have any questions or need help with anything, feel free to reach out ❤️
We know how much everyone loved opening each door on our digital advent calendar last year, and this year, it’s bigger and better bringing you 24 days of unique offers, giveaways and prizes!
What’s in Store?
Each day from December 1st to December 24th, we’ll be unlocking the gift from behind each door. From exclusive discounts, freebies and competitions, we’ve planned something exciting for everyone. And the best part? It gets better and better as the days go on!
The clock is ticking, and the first door of our 2024 Advent Calendar opens on December 1st. Make sure to visit our Advent Calendar page every day so you don’t miss out! Remember, the doors open each day, so no peeking ahead! We see you, sneaky elves!
Let the countdown begin! 🎄🎁
It seems a bit too early to be talking about Christmas - But then again this year has absolutely flown by!
We have just published our latest blog post which includes our 2024 recap and an update to our Christmas and New Year opening hours. Go and check it out!
On behalf of myself and the rest of the team we wish you a Merry Christmas and a prosperous new year!🎄
PS: Why do reindeer love Beyoncé? Because she sleighs.
We are thrilled to announce the launch of our 4th VPS node! Since our VPS servers went live in March 2023, the demand has been incredible, and we couldn’t be more grateful for your support.
To celebrate, we’re offering an exclusive £4 off on all VPS servers for the next 7 days! Use code Node04 at checkout to enjoy this special offer.
But that’s not all! We’ve expanded our range of dedicated servers, bare metal servers, cPanel hosting, and managed website services. Whether you need robust performance, enhanced security, or seamless management, we’ve got you covered.
Plus, we’re re-launching our 7-day VPS trials! Experience the power and reliability of our VPS servers with no commitment.
Visit our blog post to learn more.
@Client
Hey!
We are thrilled to announce our new client spotlight! This is your chance to be showcased on our main website and share your story with our community.
How to Participate:
DM us with your interest.
Include images and a brief explanation of why you should be featured.
We are also on the lookout for exciting partnerships. If you have a unique idea or collaboration in mind, this is the perfect opportunity to wow us!
Let’s celebrate your success and build something amazing together. We can’t wait to hear from you!
Our VPS 7 Day Free Trial is now live!
Experience our high quality VPS services for free before committing to a monthly subscription today!
Please note: The VPS will automatically terminate after the 7 day trial has been completed - If you decide you wish to keep the machine please get in touch with us so we can switch your plan over at the end of the trial period!
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