Dune: Awakening Rollback & Exploit Fix
Hey everyone,
We found the issue that allowed players to unintentionally damage player bases in PVE areas and we have made changes to ensure that this method can no longer be used to bypass standard game mechanics.
In order to restore most of the damage caused, we will roll back the progress on five worlds: Pax, Epsilon Eridani, Harmony, Arrakis, Stoneheart by 24 hours from the moment the servers were brought offline. This will allow us to focus on the worlds most impacted by this exploit while limiting the negative impact on players who have made normal progress. We believe this is the most balanced approach, given the nature of this incident.
Players who believe they lost their base to this exploit before the cutoff mark or from other worlds are kindly advised to contact our customer support team (see how in #channel ). They will be provided with adequate resource and item packages to cover any losses incurred.
We also want to reiterate that exploiting bugs or bypassing standard game mechanics is not permitted in the Dune: Awakening community. Players identified to have repeatedly used this exploit will be permanently banned from the game.
Lastly, we will disable this week's Coriolis Storm to ensure that players who did not have the opportunity to back up their Deep Desert base can do so safely.
We appreciate everyone who reported a bug or notified us about this issue. We are in the process of bringing all the worlds except the five mentioned above back online in the next hour. The rest will be available as soon as the rollback process is finished. We will keep you posted.
Thank you for your patience and understanding today. We sincerely apologize for the inconvenience this might have caused.