Automatic Ticket Response Enabled
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The discussion in the CommunityOne Builders Help forum centers on implementing an automatic response system for support tickets. Participants are exploring ways to automatically detect and answer common ticket inquiries, possibly by identifying ticket bots first. A related feature called "smart listening" is also being developed, which aims to answer relevant user questions across the platform after a short delay, with an initial version focusing on general question detection for cost efficiency...
continiuing the conversation here
this is actually discuseed quite a bit often inside of our internal team
is also interested
Some sort of auto system where we recognize that this is a ticker channel and attempt to answer it first..
probably just detecting the ticket bots and answer
yes.. we will have some setup
btw
one of thing that we are working is smart listening
so if someone ask a question anywhere... afer x seconds later and if we deem that it is relevant to your project. we answer it
do u think that will solve some of the problems
this feature is gonna be out in 2 weeks
our first version is going to be qustion detection, so whenever a user ask a question (it can be project related or not), we will answer
The reason is that it will be cheaper to detect quetions vs intent (gpt3.5 and gpt4)
if you make this a premium feature, or maybe only allowing spark to listen on 2 channels and only all channlels for premium..is it something that you would like to pay? (please let us know your honest opnions, so that we can figure out how much investment )
okay.. what's a reasonable pricing model for u?
