Spark can be spammy
Summary
The discussion in the CommunityOne Builders Help forum centers on issues with the "Spark" feature, specifically regarding excessive tagging that disrupts community flow and the poor performance of the smart response feature. Participants noted that the smart response is inconsistent and can interfere with ongoing conversations, leading to a suggestion for using a bot embed message for clearer differentiation. A proposed solution for spam control involves redirecting users who send too many messa...
First issue is that Spark can be tagged on general chat excessively and hence disrupt a regular community flow.
Second, the smart response is not very good. It doesnt answer member questions consistently, and sometimes it answers in a way that is disrupting another set of conversations. Maybe a better solution is to use a bot embed message to clearly differentiate in the smart response mode?
How about ignore channel/role/user function
so this is being actively worked on in this part of spark and there should be som resolution
but a basic framwork is that we allow you to set up spam control, if a user chats x message too much consetiviely in channesl, then we direct traffic to a chnanel that u specify
X message doesn't matter when a single message can contains whole huge chunk of text occupying full screen
Like its still spam
Imagine
