حساب PrizePicks مقيد؟ كيفية حل مشاكل الوصول

Hello, I recently re-downloaded prizepicks and logged in without a problem and made deposit and as soon as I went to make an entry, it said I can’t same thing with withdrawing and when I try to chat with support, I get an automated email with a link for something to fill out which I did and verified and the chat closes automatically. I filled that form out last week and still haven’t been able to access my prizepicks account.