OctaWeb Client Update: Billing, Price Freeze & FAQ
Summary
OctaWeb has released an update addressing client billing, service reminders, and pricing. They remind clients about the benefit of switching to yearly billing for two free months and warn that overdue invoices will lead to automatic service termination after 14 days. Importantly, OctaWeb announces they are freezing their prices for another year despite general market increases, showing appreciation for client loyalty.
@Client
Frequently Asked Client Questions
Adding Funds
We've noticed an increase in clients contacting us regarding adding funds to your client account. Please note that we’ve covered this extensively in our help guides.
Don't forget - switching your billing to yearly means you will get 2 months free! Simply reach out to us and we can get this organised! (You will pay for 10 months and get 2 months absolutely free!)
⚠️ Friendly Reminder
Invoices that remain overdue for 14 days will result in automatic service termination, in line with our Terms of Service - all data is deleted and unrecoverable. If you're experiencing difficulties, please don't hesitate to contact our support team—we're here to help!
Price Freeze Announcement
While many sectors are introducing price increases this April, we’re proud to announce that we’ve frozen our prices for another year! We truly value your trust and loyalty. For advice on managing costs during these challenging times, check out our Cost of Living Advice article.
Thank you for your continued support! 💙
