Ishtari.com Robot Vacuum Review: Failed Repair
Zusammenfassung
In r/Lebanon, a community member shares an account of buying a robot vacuum from Ishtari.com for about $55, only for it to stop sucking after roughly five uses. The post describes the repair process, an $8 delivery fee, and the vacuum being returned in the same broken condition, highlighting concerns about product quality and customer support.
Awful Experience with Ishtari.com — Low-Quality Product and Horrible Support
I am sharing my full experience with Ishtari.com because it was honestly one of the worst support experiences I have ever had.
I ordered a robot vacuum cleaner and received it on 02/03/2026. I tested it about five times, and at first it worked great. Then, after that, it completely stopped vacuuming. It would still move around, but it was not sucking anything at all. It was basically useless.
I contacted support asking for help, and the response I got was already disappointing. I was told that because more than 3 days had passed, they could not refund it after 3 days. Instead, I was told they could “support” me by taking the product, showing it to their experts, fixing it, and sending it back. I thought about it and said no, because I had already paid around $55, and I was not going to spend more money on what already looked like a trash product. I also did not want to pay the $8 delivery fee just to send a broken item for repair.
After about one day, she called me again. I told her clearly that it was not worth losing more money on a trash product that they sold me, especially if it had to be disassembled and might end up even more damaged. She kept insisting that their experts were very good, that they would fix it, and that they would do a full checkup if anything was wrong. She kept repeating that I only needed to pay the delivery fee. In the end, she convinced me to let them repair it.
The delivery guy came, took it to the repair place, and after a few days it was returned to me in the exact same condition. It was still not fixed. It was still not vacuuming. It was still not sucking anything at all.
I texted support again and told her the issue was still present and still not fixed. It really felt like I had been scammed. She said no, sir, and asked me to record a video. I recorded a video showing exactly that the robot was not sucking anything.
She still was not convinced, so she asked for another video with tissues placed in front of the robot. I did that too. After that, she...
Post Author: /u/Safe-Duck-3913
Content Warning: None
