Faster Support & Updated Knowledge Base
Summary
WiseHosting rolled out upgrades to support: a redesigned Help & Support tab in the billing panel, a new streamlined ticket form, cleaner ticket views and live reply alerts. The knowledge base now matches the main site with better categorization, improved formatting and full mobile usability, making help faster and easier for the community.
@Announcements,
๐๏ธ Faster Answers, Smoother Tickets
Support is one of the most important parts of WiseHosting, so weโve just shipped a set of upgrades to both our ticketing system and knowledge base to make getting help faster and easier.
Help & Support tab got an upgrade
Weโve redesigned the entire Help & Support tab in the billing panel so everything related to support lives in one clear place.
- ๐ New ticket form with just the key fields (service, subject, message)
- ๐ฌ Cleaner ticket view with clearer staff/client messages
- ๐ Live alerts for new replies so you donโt need to keep refreshing
Knowledge base, but actually nice to use
The knowledge base now matches the main WiseHosting site, so no more flashbang white pages when you open an article.
- ๐๏ธ Articles are better categorized and up-to-date
- โ๏ธ Improved formatting with clearer headings and spacing
- ๐ฑ Fully usable across devices, whether youโre at your desk or on the go
๐ Read more about this update here: https://wisehosting.com/news/faster-answers-smoother-tickets-support-just-got-an-upgrade
Best regards,
WiseHosting Team
