Setting a custom onboarding message for Spark AI chat helps new users start with the right context. You can configure this message in your Community dashboard, and you can even include Discord emotes using the emote support available for your specific Discord.
Below is a step-by-step setup guide based on the Spark AI chat onboarding flow.
Access Spark AI chat in your Community dashboard
- Open your Community dashboard.
- Click Spark AI chat to open the Spark AI chat configuration area.
From here, you’ll be able to adjust the onboarding message behavior for new users.
Select the session area for custom onboarding messages
Inside the Spark AI chat settings:
1. Find the session area dedicated to custom onboarding messages.
2. Select the session area intended for custom onboarding messages for new users.
This is the section where the onboarding content is applied.
Add Discord emotes to your onboarding message
Spark AI chat onboarding supports emotes within Community based on your specific Discord.
To include an emote:
1. Use the emote support available in your Community setup for your Discord.
2. Add the emote in the onboarding message.
This lets you style the onboarding message with the same emotes your users recognize in Discord.
Use the emote and user ID together
When adding an emote to the onboarding message, you’ll also need to include the associated user ID.
In practice, the setup requires:
- Enter the emote you want to use (from your Discord emote support)
- Provide the required user ID alongside it
Make sure both are included in the onboarding message configuration before updating.
Save changes and wait for propagation
After you’ve finished editing the onboarding message (including the emote and user ID):
1. Click save to apply your changes.
2. Wait a few minutes for propagation.
This propagation delay is important—new users may not see the updated onboarding message immediately after saving.
Quick checklist
- Open Community dashboard → Spark AI chat
- In settings, choose the session area for custom onboarding messages
- Add Discord emotes using Community emote support for your Discord
- Include the emote and user ID in the onboarding message configuration
- Save and wait a few minutes for propagation
Conclusion
To set up Spark AI chat custom onboarding messages, configure the custom onboarding session area inside your Community dashboard, add Discord emotes using your Community-to-Discord emote support, include the emote and user ID, then save and allow time for propagation so new users see the updated message.
