Agent Still Responds When Mentioned Fix Tips
Summary
In CommunityOne Builders Help this announcement explains why an agent may still reply when mentioned even after being disabled. It advises revoking send_message permission on specific channels and describes an upcoming feature that will move conversations to a configured channel after a few messages to reduce spam. It also notes checking Automod logs for retained content or offensive messages.
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Is it out of nowhere or is the bot being @mentioned?
If you mention like this, it will answer here. So if you don't want it to work like this you need to disable it's send_message permission on those channels. We're currently working on a feature where after a few messages the bot will just move the conversation to the channel you setup. So people can still access it but it becomes less spammy on channels like general for example.
Oh ok. Thanks for that info.
Its when I disable the Agent itself fully tho... And it even retains the knowledge it had.
I am specifically talking about when the Agent is disabled.
I went to my Automod channel to see if logged anything, so excuse the offensive content.
