Account Deactivated by Fraud Dept Help Needed
Summary
A PrizePicks member reports their account was permanently deactivated by the fraud department with an appeal denied and no explanation provided. The announcement details that deposits and funds remain in the account while customer support refuses to disclose reasons. The poster asks the community for guidance on next steps and how to recover access or funds.
Guys i dont know what to do here i get banned for no reason i simply talked to customer support about deposits i couldn’t deposit large amounts and they banned for me for this shocking reason and i cannot speak to them now what should i do please help
Hey it appears your account has been deactivated permanently by the fraud department
The appeal decision is final
I understand but the reasoning behind this is wrong
What can i do
You didn’t receive any reasoning , the fraud department doesn’t disclose any information regarding the decision
You’re not allowed to use PrizePicks anymore sorry
Then what can i do i did nothing wrong tho
I simply couldn’t deposit large amounts
You can’t, you already had the appeal denied
What about my deposit
There is no second appeal
I have money in that account
I’m not familiar with the entire scope of your situation or why your account was deactivated so I’m unable to help you with any of those questions
You’re able to contact support anonymously for more information
Can i help explain it to you to be familiar with
I cannot i get the letter above the everytime
Nope discord mods can’t do anything in relation to fraud department decisions that is way beyond my lvl
Can you please send a word to customer support
Nope
You can contact them
I cant
Thats my point
I just told you , you can contact them anonymously
If you can’t through the app
About what please tell me
About your situation
Like i tell them i got banned they stop talking to me
You can ask them to atleast withdrawal your money
They keep sending me the letter above
Please understand me loot they don’t reply after they figure out i am banned
It might even be sent back to you once you’ve been deactivated, tbh you’d have to ask them how you go about that
I have alot of screenshots of support chat
They ask for the email of the account
Then they figure out that i have been banned they stop talking to me
Every single time
So i dont know what to do here
What if you sent an email and were clear about just wanting the money you deposited
Or we’re worried about it
Did u do the hr glitch or something?
I keep getting different fraud reasoning
Every time i speak to them
What even is that
Nvm
Fraud won’t disclose the reasons
But the reason is prob Fraud
If i type helloo i get that email
What email
Thats what they say i dont understand how and where this is coming from
The fraud email
Oh yeah so your account n email are cooked
What can i do here
There isnt a phone number
Should i go to their headquarters
Iike what can i do
I swear on my moms life i haven’t committed any fraud just
I think the only thing
Is to log out of your account
And contact support via the web browser
Goodluck !
I am already logged out and when i contact web browser they ask me for my email i give it them then they send me that letter
I already did all of thay
Thats why i am here
That’s all we can do is direct you to official support
Official support are not responding
Should i get in contact with them on linkedin
On instagram
Should i go to their headquarters
What can i do
Prob not , I’d wait and try live support again
You could use another email to email support
In the support they ask for the email of the account you need help on
No matter what email you are using
They ask for account details
Once they figure out i am banned they stop talking to me
There are no further steps this thread can take from here. Please continue working with official support only, and do not contact staff through personal accounts or external channels. This thread is now closed
Hey, just to clarify—I’m not official PrizePicks support, but I did look into their Terms of Service for you. After reviewing the information, it does appear that since you were found to be in violation for multi-accounting, your account has been closed and the funds have been seized.
According to Section 5.1 of their Terms of Service, PrizePicks explicitly reserves the right to seize all real-money funds in the account(s) when MultiAccounting is detected. Here’s a link to their Terms of Service where you can see this yourself:
https://www.prizepicks.com/help-center/terms-of-service
That’s really all we can do in this thread as far as this support question goes. I’ll be closing this thread now. Thanks for understanding, and good luck with everything
