Hostinger VPS Order Missing? Here Is What To Do
Summary
This announcement provides a clear guide for Hostinger users experiencing issues with missing VPS orders after a payment remains in pending status. It outlines essential steps to verify billing history and contact the support team for manual verification. By following these instructions, users can resolve payment discrepancies safely without risking double charges or account errors.
Waar is mijn VPS? Ik heb betaald en 3 dagen gewacht omdat de betaling in behandeling was, en nu is hij verdwenen? Ik vind dit onprofessioneel en heb het gevoel dat ik niet voldoende hulp krijg bij dit probleem.
Hi there! If your Hostinger VPS order sat on "payment pending" for days and has now disappeared from hPanel, our support team needs to check it manually: only they can see whether your payment came in and where it ended up.
Waiting three days and then seeing nothing is really frustrating, especially when the money has already left your account. I'm sorry it went this way. I can't see your account from here, so here's the quickest route:
- Don't pay again yet, or you risk being charged twice.
- In hPanel, check Billing → Payment History to see if the payment is listed, and Billing → Payment Methods to see if the amount was added as Hostinger Balance.
- In hPanel, click Ask AI and ask for a human. A Customer Success Specialist will join. In that private chat, send your bank's proof of payment and the email you used to pay. You can write in Dutch, they use automatic translation.
- Can't log in? Email [email protected] instead.
Please don't share your proof of payment, order number or bank details here, this channel is public.
Could you let me know here once you've been in touch? I'll keep an eye on it.
More info: What to do if an invoice still appears as unpaid after payment
