Hostinger VPS Payment Stuck? Here Is How to Fix It
Summary
This Hostinger announcement provides essential guidance for users experiencing delays with VPS order processing. It explains why payments may remain pending and outlines the necessary steps to resolve the issue by contacting support with proof of payment. By following these instructions, community members can avoid double charges and expedite the activation of their hosting services.
I need help, I bought a VPS but it has been stuck on Payment processing for 20 hours. The AI says the money hasn't arrived, but I really did transfer the amount and it has been deducted from my bank. Would it be possible to get help with this as soon as possible because I need to finish a project quickly.
If your Hostinger VPS order is stuck on Payment processing but the money has already left your bank, the quickest way to sort it out is to send proof of payment to our support team so they can match it to your order.
I know this is stressful when you're up against a project deadline. Here's what to do:
- Don't pay again while it shows as processing. That can lead to a double charge.
- Get the proof of payment from your bank: the transfer receipt or statement line showing the amount, date and reference.
- In hPanel, click Ask AI and ask for a human. A Customer Success Specialist will join, and you can share the receipt and the email you used for the payment there, in the private chat. If you can't log in, email [email protected] instead.
For context, most payments are confirmed within 24 hours and some methods take up to 48, so it may also still be on its way. Sending the proof just means someone can check it now instead of waiting.
Please don't post the receipt, order number or bank details here, since this channel is public.
Which payment method did you use? Bank transfer, card, or a local method?
More details: What to do if an invoice still appears as unpaid
