Hey everyone! 👋 Here's a quick update on what we've been working on over the past two weeks:

✈️ CMX Insights & Inspiration
We recently attended CMX and had some great conversations with enterprise-level community managers. It was fascinating to see what large enterprises prioritize compared to smaller startups. These chats gave us some awesome inspiration for upcoming analytics features and a fresh new UI for the server listing!

🌐 Revamped Landing Page
We’ve updated our landing page—please go check it out! They say a landing page is a company's manifesto, so we used it to showcase the features we've been perfecting, as well as our future focus areas: security & moderation: https://communityone.io/

🛡️ New Safety & Moderation CRM
We are actively building out a CRM system specifically for safety and moderation. This tool is designed for teams and offers extremely granular control. You will be able to:
- Assign custom strike values for different offenses.
- Use our analytics to proactively monitor chat or take automated actions.
- Easily manage strikes, timeouts, kicks, and bans.

Spark Update
We are resuming work on the Spark backend, but we already have a few exciting updates to share:

• New Web Widget: We built a web widget version of Spark that looks just like a Discord embed! The goal is to help you seamlessly drive more users from your website straight into your Discord server.
• Model Switch: We’ve updated our AI model, moving from OpenAI to Google (Gemma 4). It is a better model, matches the previous speed, and is going to be significantly more reliable. You can get more details on why we made the switch https://blog.communityone.io/switching-to-gemma-4-llm-evaluation/

💎 Premium Spark
For our Premium Spark users, we are preparing to roll out systematic LLM evaluation. We are also working on a new system that will allow you to select your preferred models, such as Gemini or Opus, whenever you want.

Let us know what you think, and as always, thank you for your feedback!

Best Discord AI Bot & Advanced Analytics Dashboard | CommunityOne

Fall back in love with Discord community building. AI-powered support, gamified quests, real-time analytics, and brand-grade moderation — without the 14-hour grind.

Why We Switched to Gemma 4 — And What Our Tests Actually Show

CommunityOne's Spark AI has run on OpenAI, then Gemini, and now Gemma 4 via OpenRouter. Here's the full technical breakdown: what drove each switch, our internal evaluation framework, and the actual test data behind the decision.

Quick Announcement: The Spark Website Widget is OUT! 🚀

We are officially launching the Alpha version for our Premium customers! This is a major update, so here is a quick overview of what’s dropping:

🤖The Same AI Support Bot: Just paste two lines of code and the widget shows up on your site. It functions exactly the same way as Spark in Discord. You can set up custom agents, tweak the styling, and it pulls knowledge directly from your website or Discord.
📊 Deep Analytics & "Content Gaps": We are pushing out major checkout and website analytics. You'll know exactly what questions your users are asking and where they are getting confused. We'll also highlight questions people are asking that don't have documentation yet (we call this a "Content Gap"). More, we're giving you AI tools to automatically fill those gaps right on your webpage.

🆓 Update for Free Spark Users: We are expecting to launch a free version of the website widget, too! We're currently evaluating different AI models to make this sustainable to provide for free. You will also get access to similar analytics to see what your community is asking and what they want. More info on this in the future!

If you want to learn more about the current state of Spark, you can check out our videos https://www.youtube.com/watch?v=fuaqrfzFBck. or read up on our design principles https://blog.communityone.io/sparkai-web-widget/. We are expecting to update our main Spark page very soon.

What’s next for Spark?
The next step is providing premium models for our premium customers. We're currently running internal testing to optimize these models and let you choose the best fit. We're doing the same testing for our free customers—we fully expect to support free communities with unlimited chat.

We are also pushing out the LLM Evaluation. If you don't know what that is, it’s simply a tool that lets you automatically see which AI model fits your specific community the best.

Finally, a few more updates in the pipeline:

🏷️ First, we will let you select a couple of tags and automatically generate a custom prompt.
📺 Second, we are actively working on a YouTube Channel Integration! Here is what you can expect:
If you own the videos, you can transcribe them at scale. Your transcripts will feed directly into Spark's knowledge base, so when people ask questions, we can direct them straight to your YouTube video for the answer. You can also auto-publish summarized versions of your videos with direct links. Really popular creators spend a ton of resources building out their own websites to do this—we are going to automate it for you.

Let us know what you think, and keep letting me know what you think!

Spark Widget Demo

For more info, check out our gitbook: https://communityone.gitbook.io/communityone

you can try it directly on https://communityone.io/dashboard/

Beyond Support: How Our Chat Widget Drives Growth

Learn why we built our own website widget, and how it turns visitor questions into lead-gen, SEO growth, and deep community insights.

Spark is currently unstable due to Google outages, The bug is random, some servers can use Spark while others can't. We are working on a patch now.

updates: Spark is now back online. We've migrated the models to OpenAI right now. We are going to do more testing this week on what models to use for Spark, but here's a quick overview

• Free servers will end up using a new model. We will do additional testing, and more announcements will come about on which models we end up using.
• Premium servers: You will very soon have the option to pick what premium models that you want us to use (gemini, opus, openai) along with thorough LLM testing suits!

What we've been building this week:

• Security & Verification Improvements
  We’ve cleaned up the ban logs and improved our analytics to better capture suspicious user data. We also squashed a few bugs that were allowing users to circumvent the verification process, keeping your communities safer.

• New Growth Guide
  We’ve published a new guide explaining exactly how our server listing and ads work. If you're looking to scale your community with us, this is a must-read:
  🔗 https://blog.communityone.io/communityone-server-growth-guide/

🚀 Focus for This Week: Spark + Web Integration
It's all hands on deck for our new Spark + Web Integration! Here is a sneak peek at what the preliminary version will feature:
- Web Widget: You’ll be able to add a Spark widget directly to your website. You can customize the UI, and it runs on the exact same powerful backend!
- Content Gap Analytics: Soon, you'll be able to see exactly what questions your community is asking (on both Discord and your website) that our bot couldn't find answers to.
Keep an eye out—we should be starting beta testing for this early next week! 👀

🛠️ On the Backburner
We are continuing background work on the YouTube channel integration and server listing tags. We'll share more on these soon!

One last thing, would love to get more votes for the above polling on what tag we should adopt! ☝️☝️☝️☝️

How to Grow Your Discord with CommunityOne

A guide on how the behavioral engagement first algorithm works on CommunityOne server listing and what you should do to be on front-page

Hey! Here's a quick rundown of recent improvements and what's on the horizon.

What we've shipped:

🛡️ Safe-Gate for Server Listing
You can now safe-gate your community on our server listing. When enabled, we require users to log in with their Discord account — and if they've been consistently banned across multiple servers, we'll hide your invite link from them. You'll also get comprehensive analytics on how many flagged users we're filtering out.

🎬 YouTube Integration
Drop in a YouTube link and we'll automatically convert it into a transcript. Coming soon on our Premium plan: select an entire playlist from a channel and enable automatic syncing. This feature was born from a suggestion by one of our Premium communities — and honestly, it's something we've wanted to build for a while.

Focus for this week:

This week we've been heads-down on backend improvements — building out better internal tooling to handle issues faster and level up our customer support.

Here's some additional upcoming features:

• YouTube Channel Syncing — Full channel-level support with automatic, scheduled syncing for both websites and YouTube, so your content stays up to date without lifting a finger.
• Server Listing Tags — Once our backend upgrades are in place, we're turning our attention back to server listing. The focus: smart tags for community servers. We've already shipped a version for emojis where our algorithm automatically generates clusters of emoji types — we'll be applying that same algo to power the new server listing tags.

Finally, we are doing another discord hangout next wednesday, hope to see you guys there: Join on Discord

hey ! @April Zoe made a video about us on youtube, please go check out the video, better like and subscribe our community creation. appreciate the ❤️:
https://www.youtube.com/watch?v=d3x25zp5HIU

How To Use Community One to Turn Users Into Contributors

AI can generate content fast. But it still can’t build a real community.

In this video, we break down exactly how we use Community One inside our Discord to grow Quant through real contribution, not noise.

If you’re building a startup, community, or product, this will show you how to turn your Discord from passive chat into a system that:
...

Quick update on progress we've made last week.

What We've Shipped
(1) We've made significant progress on the new Spark, including the addition of Agentic RAG capabilities. This means two exciting features are coming very soon:
- 📊 Content gap analytics to help you identify opportunities
- 🤖 Direct bot support — ask our bot any support question, anytime

(2) Our new listing algorithm is live — and we're already seeing 2x more engagement! Here's what you need to know:
- Fresh content gets rewarded — Communities with active content and engagement receive an extra boost. Make sure to enable Index Forum and Announcements to take advantage of this.
- New server guarantee — All new servers are guaranteed 200 views in the first 3 days, plus you'll receive a custom email with tips to improve your conversions.
- The algorithm now de-emphasizes over-reliance on basic server descriptions, so focus on meaningful content and activity.

Things that we are working in this week:
(1) Verified Community Program — We're introducing a verification system based on safety and security standards. Stay tuned for more details!
(2) In-Depth SEO Analytics — Deeper insights specifically tailored to everything SEO-related for your server.
(3) Smarter Tagging System — We're researching a better tagging experience so users can search in the way that feels most natural to them.
(4) Spark Model Evaluation — A new evaluation system is coming to Spark, allowing you to compare different AI models and choose what works best for your community.

And thank you @𝑷𝒓𝒊𝒗𝒚𝒓𝒐𝒍𝒍𝒊𝒏𝒈 for sharing his experience and help us improve our product better

hey guys! Some updates on what we've been shipping over the past weeks:

1. Server Emojis & Better Discovery We know how much custom emojis define a community, so we wanted to put them front and center. (1) Dedicated Emojis Page: Users can now preview, manage, and download custom Discord emojis directly from your server listings! (2) Faster, Compact UI: We completely redesigned the server listing page. It's now more compact and mobile-responsive, meaning new members see your actual server info way faster. (3) "What's New" Feed: Your server cards now feature a live community updates feed, highlighting your latest activities and trending topics right on the discovery page.

2. Technical SEO & Analytics Given the amount of traffic we have, we've been heavily focused on getting technical SEO right to help your servers rank better on search engines. (1) Advanced Indexing: We've integrated IndexNow, added proper structured data for emojis, and optimized canonical URLs (plus we cleaned up our sitemaps to reduce thin content). (2) Thread Tracking: Added view count tracking for your announcements and forum threads so you actually know what content is driving engagement.

3. New Programs & Crucial Fixes (1) We officially launched our Ambassador and Star Partnership programs (see the message above!)! You can check out the new landing pages directly in the sidebar. (2) Fixed several edge cases around invite link validation and expiration. We want to ensure that when a user clicks to join, they actually make it into your server without broken links.

4. We've pushed out a better version of Smart listening on Spark. Now you can expect Spark to be more intelligent on what and when to answer a member's questions.

🚧 What’s on the roadmap for the next few weeks?

(1) Agentic RAG for Spark: We’re upgrading Spark's AI to reduce hallucinations and keep answers strictly tied to your docs. We'll also provide "Content Gap" analytics, showing you what users are asking for that isn't in your documentation yet.
(2) Choose Your Own AI Model: You will soon be able to select your preferred premium models (Grok, Opus, etc.). We're also adding a feature that lets you A/B test different models with a Q&A list so you know exactly which AI works best for your community.
(3) After these two updates drop, we will be upgrading Spark's default premium model and introducing brand-new spam controls!

Otherwise, see you soon at our next Discord events
https://discord.com/events/943932308283588628/1481004246122889406

📣 CommunityOne Ambassador Program

Do you run a Discord server and use CommunityOne?
Hey everyone! We’re launching a creator program for server owners who want to share how they automate and grow their communities with CommunityOne.

This isn’t a temporary campaign ~ it’s a long-term creator program where you grow your own brand while helping other server owners discover what’s possible with CM1.

⭐ Roles & Perks
🔹 @CM1 Content Creators
- Run a Discord server using CommunityOne
- Share at least 1 piece of content
🔹 @Growth Ambassador
- 2+ pieces of helpful content published
- Actively running a CommunityOne-powered server
🔹 @CommunityOne Star
- (Invite Only Role) Reserved for top contributors who are actively helping grow the ecosystem.
This invite-only role is for active community supporters who use our bot in their own server and create quality content we can genuinely support. We’re looking for authentic people we can see building with long-term.

Perks include:
- Promotion across CommunityOne's channels
- Features in #📌・star-spotlight
- 1 month of Spark or Hype Engine (for @Growth Ambassadors specifically)
- Newsletter features, Priority promotion & Co-created case studies & spotlight content (for @CommunityOne Stars specifically)

Community Support

We don’t just feature you, we will support you too!
- Ambassador raid support on your posts (likes + comments)
- Weekly creator spotlights in #📌・star-spotlight

You can also earn the new @CommunityOne Raider role by showing up and supporting other ambassadors’ content posted in #💫・creator-showcase
Please share proof through support tickets as well.

What Ambassadors Do
Create short-form or long-form YouTube content showing how you use CommunityOne in your server.

Examples:
- A YouTube Short walking through your automation setup
- A tutorial or walkthrough showing how your community runs on CM1
The goal is simple: share real workflows and helpful content that show other server owners how to level up their communities.

How Do I Get Started?
If you’re interested in joining our new Ambassador Program, please open a ticket in #🎫・ambassador-program and we’ll go from there.

If you’re building something with CommunityOne, we want to see it

We also have an upcoming workshop next Thursday. Hope to see you there!
https://discord.com/events/943932308283588628/1481004246122889406

||||

hey guys! Some updates on what we will be doing for the next couple weeks

1. We will focus on SEO and also more progress tracking about forums and annoucements. Given the amount of traffic that we have, we will focus on getting the technical SEO correct rather than focusing on search right now.

2. Our next big sprint will be everything around Spark. The goal is to make spark more fun and be the best support chatbot in the space (Discord or not). Here's some plans and specific features:
   (1) Agentic RAG. This means that our bot will retrieve information more accurately and also we can point out what users are asking but your knowledge doc doesn't have the information.
   (2) LLM Evaluation. For those who care about accuracy, we will automatically run LLM evaluation based on your custom prompt, so that you will see how different modals will answer your members questions automatically on the website.
   (3) For morre caual servers suign us just for fun, we will allow you to select tags and feels and we will generate custom promot automatically based on your selections.
   (4) Finally, i know for large server, spark can be spammy, we will implement a solution to control the amount of messages that a user can send in general chat.

One last thing that is in our discussion, applying Spark to ticket support. We haven't decided on the specification for this feature yet, but if you have any strong opinions, pleae reach out, would love to hear from you.

Very excited about this new round of Spark upgrade. For a long time, Spark has been a Discord central support chatbot and I think we have the best kind in this space.

Our goal after this around of upgrade is to make Spark the best chatbot and the best support bot in the general AI space, rather than just in Discord.

Hey ! Here's a recap of some of the new growth efforts we are pushing out:

Forum is officially out

You can go to your server listing page, click on "Edit," and set everything up. Here are some important notes:
1. Data privacy is priority #1. We do not publish anything without explicit consent from you (the server owner) and the author.
It is reversible. If at any point you don't want to share your messages, you can go to our dashboard and automatically reverse that decision.
2. SEO controls. If you are a company working on SEO, you can set up your own meta keywords and meta descriptions. Note that your Forum page and your Announcement page have separate meta descriptions based on your input.
3. Announcement Indexing. In addition to the Forum, we've also gone ahead and indexed high-quality announcement content. We’ve added custom meta titles and descriptions based on the announcement content so that if people are searching for those topics, they will find you.
4. Performance. We are working on a new backend version of the server listing to make it godspeed! But from a new user's perspective, the speed is already good! We refactored a lot of our old legacy code to make that happen. 🙂

The Next Big Thing: Search: Let people find you based on what you talk about.

We will spend the next couple of weeks working on better search. When a user searches for a particular intent—for example, "Fortnite"—we will not only surface Fortnite servers but also servers where people are talking about Fortnite. Users will see stats like: "x amount of people talked about Fortnite over the past week." This way, people can find servers with the right shared interests.

Traffic Update
Just a heads-up on the traffic side: we saw a 30% jump yesterday in the first 24 hours after pushing out the Forum feature!

Finally, we will be at ETHDenver! If you are coming, check this out: https://luma.com/kk8r840b

See you next Thursday for our product update: Join on Discord

Also here's an example of the forum with our own page: https://communityone.io/servers/943932308283588628/discord-builders-hub/forum/

Yes to Discord, No to InfoFi - How to Win the CT War // CommunityOn...

Join us for our next CommunityOne masterclass at ETHDenver. As an AI Discord bot creator, we see the data that others don't. We know that the strongest signals…

CommunityOne Builders Help - Forum | CommunityOne

Explore community discussions and forum threads at CommunityOne Builders Help. Get support, share growth tips, and engage with our builder community today.

hey guys! There's a fair amount of updates and things that we are working on this week

1. We are looking to update all of our AI models. This includes Spark, AI CM and Hype Engine. This include a backend upgrade on our infra and database.

A lot more is coming to Spark soon, including API service so that you can use it across platforms (such as your website) and a ticket support version of Spark.

1. We've worked out mechanism on how to get consent for your members to publish their content anouymously over the past week. We've also pushed mechanisms where you can delete all of your personal data on our website automatically. A couple more things that we are working on:
   (1) Getting retroactive consent for your most popular content.
   (2) SEO optimization for each threads. For SEO optimization, each threads will come with its own meta keywords, meta title and slugs. If you are not familar with any SEO practise, just know that we are doing a lot to make sure Google know what this piece of conversation is about and can properly indexed and searched.
   (3) Pagespeed. We've significantly revamped the backend for the server profile page so that it will load FAST.
   (4) New UI: You are going to see neew UI for your server detail page. In addition, for servers that do not have banners, we will allow you to upload your own banners.
   (5) One last thing, we've significantly upgrade how we index annoucements. More keywords associated with your profile means more chances of being discovered by Google.

Also one last thoughts, a lot of things that we are doing for the next couple months is to help you grow the right way by leveraging interesting conversations happening in your commmunities in a meaningul ways. Most servers using our bot belong to the "public community" category. If you are a privace, small, friends-only servers, please feel free to opt out on the server listing side.

Please join us on our thursdays product update: Join on Discord

here's a quick update on what's happening over the past week:

• We've translated most of the pages into French, Russian, German, Spanish and Portugees. The only page left to be translated is the server detail page, which we will work on after we revamp the UI.

• We are working on a POC for our forum feature. We are done with all the backend and currently work on the mechanism in getting the user's permissions.

• We are adding a premium version of server listing just for testing purpose. In addition, if you are an existing bot owner and are on our premium tier, you already got a boost in terms of visibilities.

Finally, join us tomorrow for weekly product update, we will show more details around the forums and also discuss our thoughts on Spark across multiple platforms.
Join on Discord

Hey guys! Here's a quick update on what we will work on this week

1. We will work on the infrastructural to allow us to host different instances of the same bot. This means that in case we don't hear about in a week or two, we can consider other options.

2. There will be a version of our server listing that do not require bot install for now

3. We will add a waitlist to servers that want to install our bot while we wait to hear back from Discord for the next week.

4. This will be the last week where we offer nitro and steam raffle tickets. Monetary incentivization never lead to long term retention or high quality efforts. We will work on a new version of Hype Engine that focuses more on meaingful efforts within community.

Lastly, please join our weekly product discussion where we will have more details on where things are going
Join on Discord

Just some updates in cases it take a couple weeks to hear back , thank you @Raceboi and @Anthony M. for additional colors, here's a list of things that we will work on

• Server Listing: there are a lot of infrastructural work that we can do to speed up the pages and also make sure that it is loading super fast to Google liking.

• We will work on a version that do not require bot installation for now

• We are gonna go ahead and continue to work on the forum-index feature. In addition to including this as a feature from our bot, we will work on an open-source version so that you can manage the entire bot yourself.

Update on bot installs

If you’re new here and ran into issues installing our bot, here’s what’s going on and what we’re doing to fix it:

What happened
- Last night we sent a DM to servers to share our new server listing page.
- That high volume of DMs triggered an automatic flag on Discord’s side.

What we’re doing
- We’ve already submitted an appeal.
- We’re also actively contacting Discord support/contacts to get clarification and next steps.
- We’ll post updates here as soon as we hear back.

Current status
- If you already have the bot installed, everything is operating normally.
- The main impact is on new installs (and possibly onboarding/authorization).

We’re sorry for the disruption—and for the DM. We’re hoping this gets resolved quickly.

Can you help?
If you know anyone in Discord Developer Support or Trust & Safety who can help escalate, please DM us.