🚨 BIG NEWS - OUR VPS PLANS JUST GOT A SERIOUS UPGRADE 🚨

We've completely overhauled our VPS lineup and we're not holding back. Say goodbye to the old plans and hello to something much, much better.

Old Plans

New Plans

✨ Introducing our brand new Cloud VPS range:

☁️ Cloud Starter - 6 Cores / 6GB RAM / 100GB SSD - £9.99/mo
☁️ Cloud Plus - 8 Cores / 8GB RAM / 140GB SSD - £11.99/mo
☁️ Cloud Pro - 12 Cores / 12GB RAM / 160GB SSD - £14.99/mo
☁️ Cloud Elite - 16 Cores / 20GB RAM / 200GB SSD - £30.99/mo

More power. More storage. Lower prices. What's not to love? 👀

Already a customer? We've got you covered. Existing customers can upgrade to the new plans and save money in the process. Yes, really.

Head to your client portal now and make the switch - you deserve it. (You may also find 20% off for new orders too :wink:)

@Visitor

Bare Metal Server Stock

• To order please open a client portal ticket. This list will be updated once each server goes out of stock!

Dedicated Server PRO NVMe - £60 P/M (1 In Stock)
CPU: Intel Xeon E3‑1230 v5 (4C/8T @ 3.8GHz)
Memory: 32GB DDR4 2133MHz ECC
Storage: 1× 1TB NVMe SSD
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Dedicated Server PRO - £60 P/M (1 In Stock)
CPU: Intel Xeon E3‑1230 v5 (4C/8T @ 3.8GHz)
Memory: 32GB DDR4 ECC
Storage: 1× 512GB NVMe SSD
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Dedicated Server PRO Lite - £60 P/M (1 In Stock)
CPU: Intel Xeon E3‑1220 v6 (4C @ 3.5GHz)
Memory: 32GB DDR4 ECC
Storage: 1× 500GB NVMe SSD
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Dedicated Server PRO DC - £65 P/M (1 In Stock)
CPU: Intel Xeon E3‑1230 v6 (4C/8T @ 3.9GHz)
Memory: 32GB DDR4
Storage: 1× 512GB DC SSD
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Dedicated Server EXPERT NVMe - £70 P/M (1 In Stock)
CPU: Intel Xeon E3‑1270 v5 (4C/8T @ 4.0GHz)
Memory: 32GB DDR4 ECC
Storage: 1× 1TB NVMe SSD
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Dedicated Server EXPERT RAID - £70 P/M (1 In Stock)
CPU: Intel Xeon E3‑1270 v5 (4C/8T @ 4.0GHz)
Memory: 32GB DDR4 ECC
Storage: 2× 512GB DC SSD (Hardware RAID)
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Dedicated Server EXPERT DC - £70 P/M (1 In Stock)
CPU: Intel Xeon E3‑1270 v5 (4C/8T @ 4.0GHz)
Memory: 32GB DDR4 ECC
Storage: 1× 1TB DC SSD
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Dedicated Server EXPERT Value - £60 P/M (1 In Stock)
CPU: Intel Xeon E3‑1270 v5 (4C/8T @ 4.0GHz)
Memory: 32GB DDR4 ECC
Storage: 1× 1TB NVMe SSD
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

~~Dedicated Server EXPERT XL DC - £90 P/M (OUT OF STOCK)~~
~~CPU: Intel Xeon E5‑2650 v3 (10C/20T @ 3.0GHz)~~
~~Memory: 64GB DDR4 ECC~~
~~Storage: 1× 2TB DC SSD~~
~~Network: 1Gbps Port~~
~~IP Range: /30 IPv4 (2 usable)~~

Dedicated Server EXPERT XL RAID - £90 P/M (1 In Stock)
CPU: Intel Xeon E5‑2667 v3 (8C/16T @ 3.6GHz)
Memory: 64GB DDR4 ECC
Storage: 2× 500GB DC SSD (P440ar Hardware RAID)
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Dedicated Server ELITE RAID - £110 P/M (1 In Stock)
CPU: Intel Xeon E5‑2690 v2 (10C/20T @ 3.6GHz)
Memory: 128GB DDR3 ECC
Storage: 2× 500GB SSD (H710 Hardware RAID)
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Dedicated Server ELITE DC - £150 P/M (1 In Stock)
CPU: Intel Xeon E5‑2667 v4 (8C/16T @ 3.6GHz)
Memory: 64GB DDR4 ECC
Storage: 1× 2TB DC SSD
Network: 1Gbps Port
IP Range: /30 IPv4 (2 usable)

Please note that our live chat and telephone lines will be unavailable tomorrow as our team will be moving home.

During this time, kindly submit any support requests via support tickets on the client portal.

We also encourage you to review our help articles beforehand:
🔗 https://octaweb.co.uk/help

Thank you for your understanding.

Help Centre - OctaWeb

Based in the North East of England, we offer Virtual Private Servers, Dedicated Servers (Virtual and Bare Metal), cPanel Hosting, Private Branch Exchange Hosting, Domains and Web Development. We help you thrive online with top-tier performance and expert support!​

Whitehouse Farm need your help!

A farm, called Whitehouse Farm, quite local to us here at OctaWeb needs your help!

This is an unusual request, however we want to help with the outreach we have.

Please see their post below:

Please share this video far and wide and if you can spare two minutes, sign our petition. (Please do not donate, we are not asking for donations)

Petition⬇️
https://c.org/QnSysMVcJL

This video is very long, I do apologise. However I want to be as transparent as possible. We have exhausted every avenue and truly have no clue what we can do next. This video is to answer any questions you may have.

If you don’t want to watch, below are some key points:

• In the last couple of years, we have spent over £100,000 on planning applications and the associated costs. Many of which have been rejected, as a small family run business, this sort of investment without return is detrimental.

• We have already met with our local MP, there wasn’t much he could do unfortunately.

• We have asked to meet with the head of planning for years, after finally securing a meeting, there was no real outcome.

• This area of the farm is included in our original plans which was approved by the council in 1997

• Whitehouse Farm has been an established site for over 100 years. Once housing a TB hospital, a home for orphan boys, a poultry farm, commercial units, before eventually becoming what it is today.

• We have planted over 4000 trees in the past couple of years. We have 640 solar panels. We work with many conservation groups mentioned in the video.

• Our softplay extension was approved just steps away from this area. The softplay extension was not on the original plans of the farm.

• We have many letters of support that we included in our planning application. From local schools, local disability groups, local tourism boards and many other real people from our area who this affects.

• We are not asking for special treatment. We are asking for a level playing field. We are asking for impartial decision making. We are asking for those judging to look at the whole picture. We are asking for change!

• An appeal of ours got rejected in June 2025 for log cabins at the farm. This would turn our day visitor attraction to an overnight attraction. Increasing jobs and tourism in the local area. The main issue was green belt. In the same week, an application for log cabins, a farm shop, a softplay and a garage got approved just 1.5 miles away from us. The reason being, despite them also being in the green belt, the benefit outweighed the impact to the green belt. Please can I add, our application for log cabins has been ongoing since 2019.

We are a small, family run business. Keith and Sheila who started this venture were simply humble poultry farmers. Never could they have imagined what it would become. A special place to so many. All we want is to continue to grow and to have support from our council.

We hope that our petition not only resolves the issue of the new park but it also ignites a well needed conversation between us and our local planners which we have been begging for.

We didn’t want to do this but we truly felt we no longer had a choice.

Thank you for reading.

OctaHub Team Applications Open! 🎯

We're looking for passionate community builders to join the OctaHub team!

Open Positions:

- Discord Engagement Team
- Partnerships Management Team

Perks: Work with 1.2K+ members, gain experience, and get OctaWeb discounts!

Note: These are unpaid volunteer positions with OctaHub (not OctaWeb).

New Blog Post!

https://octaweb.co.uk/introducing-nd-05-octawebs-new-vps-node/

Introducing ND‑05: OctaWeb’s New VPS Node - OctaWeb

OctaWeb introduces ND‑05, a powerful new virtualisation node featuring dual Xeon processors, 128GB ECC RAM, enterprise‑grade SSD storage, and a 1Gbps network port. ND‑05 expands VPS capacity, boosts performance stability, and strengthens our hosting infrastructure.

New Blog Post!

https://octaweb.co.uk/introducing-octahub-a-discord-community-built-for-creators-builders-and-small-businesses/

Introducing OctaHub: A Discord Community Built for Creators, Builde...

OctaHub is a community‑driven Discord hub for creators, small businesses, and community builders. Share your projects, promote your Discord server, connect with like‑minded people, and discover new opportunities. Join the hub and grow alongside a supportive network.

@Client

🎉 Client Achievements Update

We’ve updated our Client Achievements with brand-new ways to earn recognition just by being an awesome client. Here’s what’s new 👇

🎄 Christmas 2025

How to earn:
Be an active client during December 2025 (active service or logged in during the month).

🎆 New Year 2026

How to earn:
Be an active client on January 1st, 2026 (active service or login on the day).

💙 Early Supporter

How to earn:
Clients who joined before March 2023 automatically receive this reward.

This one is special to us as it recognises those who supported us during our earliest days - before most people even knew we existed and are still with us.

💳 Payment Streak

How it works:
Pay your invoices on or before the due date to build a streak.

Tiers:
- 🥉 Bronze - 3 on-time payments
- 🥈 Silver - 6 on-time payments
- 🥇 Gold - 12 on-time payments

Miss a payment? The streak resets - but you can always build it again.

🎂 Anniversary Awards

Every year you stay with us now earns you a Year Anniversary award, celebrating your ongoing loyalty.

Why We Built This

These achievements aren’t about spending more - they’re about:
- Loyalty
- Activity
- Reliability
- Being part of our journey

More achievements (and perks 👀) are coming soon.

Thank you for being part of our community ❤️

New Blog Post!

https://octaweb.co.uk/octaweb-advent-calendar-2025-its-back/

OctaWeb Advent Calendar 2025 - It's Back! - OctaWeb

Discover OctaWeb’s Advent Calendar 2025! Open a door each day from December 1st for festive surprises including upgrades, vouchers, gift cards, credits, exclusive deals for new and existing customers, and limited first-come-first-served rewards. Don’t miss out on daily festive rewards!

New Blog Post!

https://octaweb.co.uk/octaweb-black-friday-sale-21st-to-30th-november/

OctaWeb Black Friday Sale – 21st to 30th November - OctaWeb

OctaWeb Black Friday Sale runs 21–30 Nov 2025! Get £5 off VPS & cPanel Hosting with code BLACKFRIDAY2025 — first month free on selected plans. Plus limited‑time domain deals on .com, .co.uk, .net and .dev extensions. Upgrade options available for existing customers.

@Client

Refer A Friend Updates!

Our refer a friend program just got better! ✨

Invite your friends and earn free months of VPS or cPanel service — it’s that simple!

How it works:
- Monitor your progress effortlessly in the Client Achievements panel — updated instantly when a friend signs up.
- Earn 20% commission on your friend’s monthly invoice, plus unlock FREE months of service!
- Refer 3 friends and enjoy 1 month free. Reach 5 referrals and claim another free month on us!

Start sharing your refer a friend link today and reap the rewards! 👑

What’s New in Our Client Portal

Our team has been working hard behind the scenes to enhance our client experience — from streamlining support to celebrating your milestones. We’ve rolled out a range of new features (many of which have never been seen before with hosting providers), improvements, and quality-of-life updates designed to make your portal more powerful, intuitive, and rewarding.

Here's what's landed:

Support Pin Updates 🔐

• Support pins now regenerate every few hours and whenever a sub user is removed from your account.

• Our team can only access your account if you provide either the support pin or your postcode. We perform full security checks on your client account before proceeding. In certain cases, specialists have the authority to override this.

Support Notes 📝

• Every time you contact our team, we have improved logging of staff access to your client account and now add notes for each interaction. This helps ensure smooth communication if you get in touch again.

Client Awards 🏆

We’re pleased to introduce Client Awards — a way to recognize your milestones with us.

What you can unlock:
- Automatic achievements for participation in our VIP Rewards program.
- Milestones such as invoices paid, tickets resolved, referrals, and more.
- Special achievements awarded by our team for exceptional contributions.

Track your progress:
Achievements will appear in your client portal after logging in.

VPS Wizard ⚙️

We’ve launched the new VPS Welcome Wizard in the Client Area!

New features:
- Passwords are now securely displayed within the wizard — no more sending them via email at order time.
- A guided step-by-step process to get your VPS online quickly.
- A new one-click RDP file download for Windows VPS that connects you without entering IP, port, or username.
- You can relaunch the wizard any time from your service page.

Our Anniversary 🎉

• Each year you stay with us, you’ll receive a thank you email and a celebration in your client portal! (We’ll keep the rest a surprise.)

General Updates 🔄

We’ve improved the client portal layout:
- The yearly billing offer box now highlights your 2 months free more clearly.
- All product categories feature new icons.
- If you’ve shared any support needs, our team will see them as soon as they access your account.

VIP Rewards Updates ⭐

• VIP Reward eligibility has been refreshed. If you have an active service, you’re automatically enrolled in the VIP Rewards program.

Account Credits/Debits Log 💳

• Curious about how your account credit was applied? The account balance dashboard now shows credits and debits along with explanations.

Maintenance Updates 🛠

• Scheduled maintenance affecting you? Log into your client area to check whether your services will be affected.

More updates will be coming! Let us know your thoughts in #general

@Client

Client Achievements Are Here!

We’re excited to roll out Client Achievements — a new way to celebrate your milestones with us!

✨ Here’s what you can unlock:
- Automatic achievements for being part of our VIP Rewards program.
- Milestones like invoices paid, tickets closed, referrals, and more.
- Special staff-awarded achievements for outstanding contributions, given by our team.

🏆 See your progress:
Achievements show up in your client portal once logged in!
Track what you’ve earned and what’s coming next.

Log in and check your achievements today — see how far you’ve come and if you would like share them in #general!

We're Hiring!

Role: Freelance Graphic Designer
Pay: £20 per hour
Contract Type: Freelance
Location Requirement: UK-based applicants only

We’re on the lookout for a talented Graphic Designer to join our team on a freelance basis. If you have a sharp eye for design, and the flexibility to collaborate remotely, we’d love to hear from you.

Please note:
This opportunity is open exclusively to applicants currently residing in the United Kingdom.
Applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this role.

Application Deadline: 25/09

Please note, this role is mainly working on our behalf for businesses so a good standard of work is required.

🌴 LOVE CHATLAND VIBES INCOMING 🌴

Ollie Webb – the AI Receptionist!
He’s not here to steal hearts, but he will steal your problems to make them his own.
Sliding into our live chat channels soon, Ollie’s got one goal:
To get you to the right human, faster than you can say “I’ve got a text!”

Whether you’re lost in the inbox or just need a little guidance,
Ollie’s got the charm, the smarts, and the silky smooth responses to make it happen.

🔥 No drama. Just direction.
💘 No heartbreak. Just helpfulness.
🎯 No flirty banter (yet). Just fast, friendly support.

Get ready to meet your new fave digital islander.
Ollie Webb – he’s got the chat, and he’s got your back.

More Savings Coming Your Way!

We’ve secured a better deal with our domain supplier – and we’re passing those savings straight on to you 🤩!

That’s right, domain prices have just been slashed, making it even easier to get started or expand your online presence.

Pair that with our cPanel hosting, already part of our Summer Sale, and you’ve got unbeatable value across the board.

• Lower Prices
• Paired with our Summer Sale on cPanel Hosting
• Same great service – now even more affordable

Already have a domain? Why not transfer it to us and reap the rewards?

** Looking for a TLD that is not on the list? Please reach out to us and we will get you sorted!*

We’re Rated Excellent on Trustpilot!

Sometimes our clients are so happy with our service, they forget to leave a review… because they’re too busy loving the experience of our smooth and reliable hosting solutions 💙

But when they do take a moment to share their thoughts, it’s always 5 stars — and that means the world to us.

To every single one of you who’s chosen OctaWeb, thank you. Your trust, loyalty, and kind words keep us motivated every single day. We don’t take it for granted - not for a second.

We’re here because of you, and we’re here for you. Thank you so much from both me and @Kieran ❤️

☀️ OctaWeb Summer Sale - Lowest Prices Ever! ☀️

We’re excited to announce our Summer Sale is back for another year!

Don’t miss out on these incredible savings:
Virtual Private Servers starting at just £7.99/month!
cPanel Hosting from only £1.99/month!
OctaWeb Connect from £15.00/month!

Here’s the best part: the price you pay stays locked in for as long as you have the service!

Offers auto apply at checkout until 01/09. Just choose your plan and the discount will be automatically applied.

Visit our Client Portal to grab these deals before they are gone!

@Client

Security Updates

Due to recent events involving a friend’s acquaintance’s discord account being hacked, we’re implementing some further security measures effective immediately.

What changes are being made?

Any Support Messages sent to OctaWeb Staff over Discord will be ignored.
Please seek support via official channels - e.g. our Help Guides, Live Chat or Telephone.

We’re removing Discord Login/Signup functionality on the Client Portal from 15/04/2025 from 6PM.
We ask that all customers currently using Discord to login to their accounts to confirm which email address they’re using. If you do not know your password, request a password reset for your next login.

Removing Discord Notifications:
Right now, clients receive a discord message from our Client Portal bot with any account updates, invoices etc. Again, from 15/04/2025, this bot will be taken offline and you will no longer receive these notifications. We recommend ensuring you have access to your email as any future notifications will be sent through this method.

Two Factor Authentication:
Going forward, two-factor authentication will be mandatory for your client portal account. Please set this up as soon as possible. Require support with this? Let us know.

These changes ensure complete security on your online account.

Thank you for your understanding.
The OctaWeb Team

@Client

Frequently Asked Client Questions

Adding Funds
We've noticed an increase in clients contacting us regarding adding funds to your client account. Please note that we’ve covered this extensively in our help guides.

Don't forget - switching your billing to yearly means you will get 2 months free! Simply reach out to us and we can get this organised! (You will pay for 10 months and get 2 months absolutely free!)

⚠️ Friendly Reminder
Invoices that remain overdue for 14 days will result in automatic service termination, in line with our Terms of Service - all data is deleted and unrecoverable. If you're experiencing difficulties, please don't hesitate to contact our support team—we're here to help!

Price Freeze Announcement
While many sectors are introducing price increases this April, we’re proud to announce that we’ve frozen our prices for another year! We truly value your trust and loyalty. For advice on managing costs during these challenging times, check out our Cost of Living Advice article.

Thank you for your continued support! 💙

@Visitor

WE NEED YOU - VIP Rewards Partnership

Just a final reminder that we are still looking for businesses to join our VIP Rewards Partnership. By partnering with us, you can boost your online presence while helping us reward our customers for being with us with even more amazing perks.
What is to gain?: • Gain exposure to our extensive client base
- Increase your brand visibility
- Drive more traffic and sales to your business

How do I get involved?

If you're interested in becoming a part of our VIP rewards partnership program, please apply here.

Go ahead caller! OctaWeb Connect is now live!

After quite some time in the background OctaWeb Connect is now available!

Are you tired of overpaying for call management systems that lack features and flexibility? The good news is that OctaWeb Connect is here to transform your communication experience!

Packed with a multitude of free features, our cost-effective service saves you on average £150 monthly which is a yearly saving of £1800!

And if you purchase a telephone number with us you will get 100 outbound minutes included per month! Also if you are brand new to managing this sort of system you can choose managed or unmanaged plans to suit your needs! - Unmanaged plans coming soon once documentation has been completed

Upgrade your telecommunication systems and save money with OctaWeb!