🛏️ SAFE LOGOUT

ARK doesn't always behave nicely during restarts, crashes or updates. 😅

Taking a few precautions before logging out can help prevent unnecessary problems.

🏠 BEFORE LOGGING OUT

Whenever possible:

• Log out while lying in a bed.
• Store valuable items safely.
• Make sure your character is inside a safe location.
• Make sure important dinos are safely stored or protected.

🚫 Avoid logging out on the ground in random or unsafe locations whenever possible.

💡 WHY?

Logging out safely can reduce the chance of problems with your character or inventory after a restart, crash or update.

A few extra seconds before logging out can save you a lot of trouble later! 💚

⚠️ MAP SHOWING DAY 0?

If one of the VIREXON maps is showing Day 0, please:

🚫 DO NOT JOIN THE MAP

Day 0 usually means the server is currently restarting, loading or updating.

Joining while the map is still in this state may cause problems with your character, transfers or game data.

⏳ WHAT SHOULD I DO?

Wait until the server shows its normal day count again before joining.

💚 Once the normal day count has returned, you can safely connect again.

🔎 LOST ITEMS, PROOF & REPLACEMENTS

ARK can sometimes be unpredictable, and unfortunately things can go wrong.

If you lose a creature, item or other progress due to a possible server or game issue, please provide proof whenever possible.

📸 Screenshots and 🎥 videos help staff investigate what happened.

This is especially important for:

• Lost dinos or items
• Meshing or being "ARK'd"
• Server bugs or glitches
• Player reports

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🦕 ARK HAPPENS

We will always try to investigate genuine server issues, but we cannot guarantee replacements for every loss.

Some losses are simply caused by normal ARK bugs, mechanics or unexpected behaviour.

⚠️ Individual server rollbacks will never be performed.

Please transport and store valuable creatures and items carefully whenever possible.

🎫 If you believe something was lost due to a genuine server issue, please open a Support Ticket with as much information and proof as possible.