VIREXON ARK: Lost Items and Support Guidelines
Summary
This announcement outlines the official policy for handling lost items and creatures on the VIREXON ARK server. It emphasizes the necessity of providing video or screenshot proof when reporting bugs, meshing, or server-related glitches. While the staff strives to assist with genuine issues, the guide clarifies that individual rollbacks are not performed and encourages players to store valuables carefully.
🔎 LOST ITEMS, PROOF & REPLACEMENTS
ARK can sometimes be unpredictable, and unfortunately things can go wrong.
If you lose a creature, item or other progress due to a possible server or game issue, please provide proof whenever possible.
📸 Screenshots and 🎥 videos help staff investigate what happened.
This is especially important for:
- Lost dinos or items
- Meshing or being "ARK'd"
- Server bugs or glitches
- Player reports
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🦕 ARK HAPPENS
We will always try to investigate genuine server issues, but we cannot guarantee replacements for every loss.
Some losses are simply caused by normal ARK bugs, mechanics or unexpected behaviour.
⚠️ Individual server rollbacks will never be performed.
Please transport and store valuable creatures and items carefully whenever possible.
🎫 If you believe something was lost due to a genuine server issue, please open a Support Ticket with as much information and proof as possible.
