CommunityOne Update: AI Discovery & Support Tips
Summary
The CommunityOne Builders Help community announced several updates, primarily focusing on an upcoming Discord knowledge discovery feature powered by AI, for which they are finalizing free and paid tier details and quality control measures. They also shared resources from a recent live stream on providing better customer support via Discord, including a YouTube video and a DocSend document. Finally, the announcement noted improvements to the communityone.io/spark page and SEO efforts for better d...
here's some product update this week
- We are pretty close to push out discord knowledge discovery feature. We've finished internal testing, but working on figuring out how much we can give in free and paid tier given that it is a costly feature. We are also working out details on how you can manage your Discord knowledge bits in a sustainable way.
A lot of efforts go into making sure that our AI is not being polluted by "bad" data points. We also end up using a new algorithm to prioritize knowledges in the knowledge docs before referring answers from Discord in order to maintain quality.
- We've did our live stream event on how to do better customer support on Discord and here's the youtube video: https://www.youtube.com/watch?v=_DNUNzbvWxA
and here's the doc: https://docsend.com/view/6pckgfdhuu5dmgsc
- We've redo our communityone.io/spark page and also worked on SEO for better discovery.
How to provide the best support with your Discord
We will go over the best practices on how to best support your members on Discord, how to get feedback, and how to scale your support. Also talking over some of the things we've learned when using AI to help with support.
DocSend - Simple, intelligent, modern content sending
DocSend helps you communicate more effectively by telling you what happens to content after you send them and letting you keep control in real time.
