PrizePicks Account Issues: Support and Verification Help

Summary

This announcement highlights common frustrations regarding account verification and support responsiveness on the PrizePicks platform. It addresses a user's experience with being denied access despite providing age documentation and the difficulty of escalating support tickets. This discussion is relevant to the PrizePicks community members seeking guidance on how to navigate account restrictions and formal appeal processes.

fairviolet-10 OP

Help.

fairviolet-10 OP

Discord sent us an expired image link.

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fairviolet-10 OP

Iโ€™m confused why

fairviolet-10 OP

This email

fairviolet-10 OP

Was sent

fairviolet-10 OP

To me

fairviolet-10 OP

I submitted my learners license

fairviolet-10 OP

Which shows Iโ€™m 18

fairviolet-10 OP

And thatโ€™s the legal age in Florida

fairviolet-10 OP

To use your app

fairviolet-10 OP

Okay but how do I speak to someone higher

fairviolet-10 OP

Iโ€™ve been disrespected entirely

fairviolet-10 OP

Iโ€™m trying to give the app money and Iโ€™m the legal age to do it and I was denied with it a reason

fairviolet-10 OP

Discord sent us an expired image link.

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fairviolet-10 OP

Now Iโ€™m not able to even get emails back

@fairviolet-10 Okay but how do I speak to someone higher
dustysilver-15

Someone higher has already determined youโ€™re prohibited from using the app. Unless you have the ability to appeal (which should be found at the bottom of the determination letter) you are no longer eligible to access the platform.

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