AI Agent Feature Request: Category-Based Automation
Summary
The CommunityOne Builders Help server is discussing a new feature request to enable AI agents at the category level rather than individual channels. This proposed change aims to simplify ticket management by allowing bots to handle requests across entire categories in one go. This update is significant for the community as it seeks to optimize automation workflows and improve overall server responsiveness.
sunnysummit-15
OP
Let us set AI Agents on categories instead of channels that way we can make the bot respond to tickets as well.
happybeacon-37
oh that is not a bad idea
happybeacon-37
that solves the tickeet problem in one goal
happybeacon-37
let me discuss with bruno about this
