Echo Community Switches to ModMail Support
Summary
Echo Community announces a switch to the ModMail bot for handling support requests after recent ticket system issues. This change allows members to contact staff directly for server-related assistance, improving response and reliability while the team continues system updates.
~~ Hello our community members,
We sincerely apologize for the inconvenience caused by the recent ticket system update. We understand that many of you may need support, and we truly appreciate your patience while we work on improving the system.
Yesterday, our team had a discussion about alternative ways for members to contact us for assistance. As a result, we will now be using the @ModMail bot to handle support requests.
With @ModMail, you will be able to contact our staff team directly for help. This support system also allows you to ask questions or request assistance regarding server-related matters.
Thank you for your understanding and continued support of our community. 🤝If you want, I can also make: ~~
@📢 Announcements ping
