Echo Community Switches to ModMail Support
Summary
Echo Community apologizes for recent ticket system issues and announces a switch to the ModMail bot for support. Members can now contact staff directly for help with server-related questions. The change aims to restore reliable support and improve response times for the community.
Hello our community members,
We sincerely apologize for the inconvenience caused by the recent ticket system update. We understand that many of you may need support, and we truly appreciate your patience while we work on improving the system.
Yesterday, our team had a discussion about alternative ways for members to contact us for assistance. As a result, we will now be using the @ModMail bot to handle support requests.
With @ModMail, you will be able to contact our staff team directly for help. This support system also allows you to ask questions or request assistance regarding server-related matters.
Thank you for your understanding and continued support of our community. ๐คIf you want, I can also make:
@๐ข Announcements ping
