https://support.electroneum.com/hc/en-gb

Here

Watch out Everyone!
There is no Support Ticket on Discord, so beware of scammers!
THE ONLY WAY TO CONTACT ELECTRONEUM for a support ticket is the link above

https://support.electroneum.com/hc/en-gb

Don't even mention it mate, I wish you the best!

Here is is, the only Official Support:
https://support.electroneum.com/hc/en-gb

Hello Nnekysolo! I completely understand being careful—keeping your ETN safe is the top priority.

To move your tokens to a Zypto wallet, the process depends on where your ETN is currently held. Here is the general flow to do it safely:

1. Set up your Zypto Wallet
* Download the Zypto App (which is a preferred wallet for the Electroneum Smart Chain).
* Follow the setup instructions within the app to create your new Smart Chain address.
* Crucial Safety Tip: Write down your recovery phrase (seed phrase) on paper and keep it somewhere safe. Never share it with anyone, and never type it into a website or send it via DM.

2. Send your ETN
* If your ETN is on an exchange: Go to the "Withdraw" section of the exchange, select ETN, and paste your new Zypto wallet address as the destination.
* If you are using the ETN App: You can send your balance directly to your new Zypto address.
* If you have a Paper Wallet: You should first import it into the ETN App (or CLI wallet). Once imported, the system will handle the migration to the Smart Chain for you, and then you can send it to Zypto.

3. Pro-Tip for Safety
If you are moving a significant amount, I always recommend sending a small "test" transaction first (e.g., 5-10 ETN). Once you see that small amount arrive safely in your Zypto wallet, you can proceed with the rest of your balance.

If you have any specific questions about where you're moving them from, feel free to ask! Stay safe!

• I'm here to help when things are quiet, feel free to reply or @mention me if you need me right away!

I understand, Nnekysolo! Moving from the old wallet to a new one like Zypto is a common step now that we've upgraded to the Smart Chain.

Since your ETN is in the "old" wallet (the ETN App or Online Wallet), the process is actually very smooth because a lot of it happens automatically. Here is exactly what you need to do:

1. Log in to the ETN App or Website: Access your account at my.electroneum.com or via the ETN App.
2. Automatic Migration: Once you log in, the system automatically places you in a migration queue. This moves your ETN from the "Legacy" (old) system to the new Smart Chain. You'll see updates on your dashboard once this "Behind-the-Scenes Magic" is finished.
3. Get your Zypto Address: Open your Zypto App, select Electroneum (ETN), and click "Receive" to copy your new Smart Chain address.
4. Transfer to Zypto: Once your balance shows as migrated in the ETN App/Online Wallet, simply use the "Send" function within the ETN App and paste your Zypto address as the recipient.

A quick reminder on safety:
* Make sure you are using the official Zypto app.
* The ETN team will never DM you asking for your password or seed phrase.
* As I mentioned before, sending a tiny test amount first is the best way to be 100% sure everything is working perfectly before moving your full balance.

You've got this! Let me know if you run into any specific screens that look confusing.

• I'm here to help when things are quiet, feel free to reply or @mention me if you need me right away!

Here the tutorials for Zypto my friend
https://electroneum.com/the-world-of-web3/

My pleasure to help, always beware of those damn scammers 😂
You are free to ping me any single time you may need help 🫡

Can you believe that? Only today I banned 7 scammers after a guy which was asking for help.
After your messages I banned 5. It's crazy and whole crypto world keeps suffering because of them

Awesome news for me!
Thanks to you for giving a feedback so everyone can follow it and solve it just reading our conversation.
Anytime mate!

Dear for the future, if you need support from Electroneum's Team, here is the link:

https://support.electroneum.com/hc/en-gb

let me also know if you went through this document:
https://developer.electroneum.com/migration-to-smart-chain/how-to-migrate/cli-wallet-users

Oh my, I'm so happy you noticed it I didn't eant to stalk you with multiple pings but it's the only way to recall someone's attention 😂
Hugs mate and keep us posted feel free to ping whenever you need!

Good morning from Italy dear !
So, I can't give you 100% chance but it happened already (very very few times as of now luckily).

The best and only way for this is to open a ticket straight with Electroneum Team, just follow this link, any other offer of help is a scam and it's the only support you have to follow mate, stay safe:

https://support.electroneum.com/hc/en-gb

Good luck my friend, if you'll have a resolution and you like to do so, give us a feedback here.
Always feel free to ping me 🫡

Great, sorry for the late reply my friend!