🎟️ Bleed Ticket Management

These commands are for Custodians and authorized staff responsible for handling tickets inside the Archives.

Use them to claim responsibility, move or rename tickets, control access, generate transcripts, correct reasons, and close or reopen cases when necessary.

Ticket commands should be used for case handling and member support, not for convenience, favoritism, or hiding mistakes.

🛡️ Claiming Responsibility

,tickets claim [channel] [reason]

Claims a ticket and marks you as the Custodian responsible for handling it.

,tickets unclaim [channel]

Releases a claimed ticket so another Custodian can take responsibility.

Claim only tickets you are prepared to actively handle.

✅ Closing & Reopening

,tickets close [channel] [reason]

Closes a resolved ticket.

,tickets reopen [channel] [reason]

Reopens a closed ticket when further review is needed.

Use clear reasons so later staff can understand why the status changed.

🗂️ Move & Rename

,tickets move [channel] [reason]

Moves or reclassifies a ticket into the correct ticket option.

,tickets rename [channel] [new-name]

Renames a ticket channel when clarification or organization is needed.

Do not rename tickets in ways that mock, expose, or unnecessarily identify members.

📜 Transcripts

,tickets transcript [channel|case_id]

Generates or retrieves the transcript associated with a ticket.

Transcripts may contain sensitive moderation or personal information.

Keep them within authorized staff spaces unless there is a legitimate reason to disclose them.

👥 Ticket Access

,tickets allow @member

Grants another member access to the current ticket.

,tickets deny @member

Removes manually granted ticket access.

,tickets allow list

Shows members who were manually granted access.

Only add people who genuinely need to participate in the case.

✏️ Correct Ticket Reasons

,tickets reason [action] [target] [reason]

Updates or corrects the recorded reason for a ticket action.

Use this to fix incomplete, inaccurate, or unclear records—not to rewrite history dishonestly.

📋 View Tickets

,tickets list

Displays current tickets when needed.

Use this for workload awareness and case management.

⚖️ Laws of Ticket Handling

I. Claim With Responsibility

Do not claim tickets merely to reserve them. If you cannot handle the case, unclaim it.

II. Preserve Privacy

Ticket contents, transcripts, reports, identities, and evidence remain private unless disclosure is necessary for moderation.

III. Limit Access

Only add members whose participation is genuinely relevant.

IV. Record Clear Reasons

Closures, reopenings, moves, and corrections should have understandable reasons.

V. Do Not Alter Records to Conceal Mistakes

Correct errors transparently rather than rewriting actions to make staff appear faultless.

VI. Close Only When Resolved

Do not close a ticket simply because the conversation is inconvenient or difficult.

VII. Reopen When Necessary

If new evidence, an appeal, or unresolved concerns emerge, reopen the case rather than forcing a new one unnecessarily.

VIII. Preserve Transcripts

Important tickets should have transcripts preserved according to Archive retention practices.

🛡️ Custodian Principle

Claim carefully. Investigate fairly. Record clearly. Resolve completely. Preserve what matters.