Nova's Vault Support Ticket System Update
Summary
Nova's Vault ™ has upgraded its ticket system, so tickets created before the update can no longer be reopened or replied to. Community members who still need assistance should open a fresh ticket through the support panel and include their Order ID, a brief issue description, and relevant screenshots.
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📢 SUPPORT UPDATE — PLEASE READ
Hello everyone,
We recently upgraded our ticket system. As a result, older tickets from before the update no longer work and cannot be reopened or replied to.
If you had an open ticket and still need assistance, please open a fresh ticket using the support panel in ・ꜱᴜᴘᴘᴏʀᴛ. We'll pick it up from there.
When opening a new ticket, please include:
- Your Order ID (if you have one)
- A short description of the issue
- Any relevant screenshots
We apologize for any inconvenience this may cause — the new system is faster, cleaner, and lets us respond to you more quickly.
Thank you for your patience and for choosing Nova's Vault.
— Nova's Vault™ Team
