PrizePicks Account Bans: How to Handle Support Issues
Summary
This announcement discusses community concerns regarding PrizePicks account bans triggered by contacting support on behalf of others. Users report being flagged for multi-accounting after attempting to resolve email errors for friends. The discussion highlights the importance of adhering to terms of service to avoid fund seizure and provides insight into the risks of managing multiple accounts from a single device.
I had my account randomly banned with around 50$ in funds in the account and this was all due to me messaging support asking for support on how I could help my Roomate fix his account he accidently signed up with the wrong email after 5 hours of no help I was banned for using multiple accounts I never once logged into his account on my phone I just contacted support through my account genuinely worst experience ever and will have to contact gaming to get my funds released if it’s not fixed…
Same thing happened to me . Who can I contact to get my funds ? I have 400$ that I won that I can withdraw .
we will have to contact gaming to get it back
unless they respond to us here or fix it
Ty
Looks like you got flagged for multi accounting most likely , for helping or using multiple accounts on a single device
We agree ?
it’s against the terms of service to use multiple accounts and it states in the terms of agreement that the money maybe be seized if that situation arises.
I got flagged for trying to use my account to get support for my friend than got flagged for multiple accounts
also it is entirely illegal to close down a account without offering pay out
Oh ok , so it wasn’t on the same device ?
Yes literally I got banned while contacting support for a entirely different issue
He put in the wrong email and couldn’t access his account due to it
So he used your email ?
So I contacted through mine to try to fix the issue for him than I got flaggged he even did the verification with ID
proving we are different people
Or how did he get flagged
No he used his email and incorrectly put it in
Oh
And he than couldn’t contact support due to this
Right
So I went through my phone and contacted support
for him and than they flagged me
Gotcha
So from here all u can do is first try
To recover your own account
Which is what your friend should have tried to do in the first place
Because there’s an account recovery process for him to do that
But since you helped or tried your account got suspended
Now you have to try to recover your own account
Are you able to ask for a reverification form ?
I did contact support
Did verify with my id alr too
Yes I didn’t know how to do that before
We tired on his phone at first but every time he tried to contact support said he wasn’t logged in etc
Yes exactly his account is recovered now and I am now banned
Did you try to appeal ? Or was that not an option
I did they said it wasn’t a option
Literally it’s a misunderstanding like I don’t get how they don’t see it because me and my Roomate did a verification check with our ids and face
Well - you’re still welcome in the Discord, but we ask that you keep communication respectful and constructive. Please avoid posting negative comments about the app, the team, or your case in chat.
Thank you
What?
How is that a response
I’m still trying to appeal my account or atleast get my funds back
Discord mods can’t help you with your situation , you’ve seem to have exhausted your options via official support. We can’t help you, so I ask you to keep communication respectful.
This thread is now closed
I am just want someone I can talk to with more support on my situation
