PC and Parts Customer Warns of Support Issues
Summary
In r/Lebanon, a customer shares concerns about PC and Parts after the store refused to exchange a mouse with a noticeable clicking defect. The post also describes an SSD price increasing from $180 to $220 within days, raising questions about customer support and pricing for people buying PC hardware.
Don't buy from Pc and Parts
I've been a long term customer of PC and Parts and bought plenty of PC parts and peripherals from them for myself and my family but they lost a customer over a mouse. Bought two mice and was told I had 3 days to exchange them if there was an issue. One was fine, the other had noticeable pre travel and squeaky heavy left switch.
I contacted them and they told me on whatsapp "eza fi meshkle tekram 3aynak." Drove all the way there ( i live in beqaa) planning to get the exchange and buying a glass mouse pad from them, only for the guy there to instantly go it's working fine from the start (smalla l testing) and was clearly not willing to exchange and was extremely rude.
After some arguing and "testing" the guy next to him grabbed it and noticed the defect and said he feels it heavy clicking compared to the right one, but still refused the exchange after noticing the problem, so why even offer the exchange in the first place if you see there's a problem and you're still not willing to exchange it.
On a previous order, I was told an SSD would be $180 on friday through email inquiry. I made the order on monday and the clueless guy confirming the order kept calculating the SSD as 0$, la7ata ba3d ma me7anne la fehem eno mesh 7eseb l SSD bel order, but called me to say it's now 220$ w "be7seblak ye bi 200" which is crazy jump in 3 days but i brushed it off because of the current market.
If you're buying expensive PC hardware, don't get it from them, the staff over there are clueless and they have terrible customer support.
Post Author: /u/Salatet_Fattoush
Content Warning: None
